Front Desk Supervisor
Company: Embassy Suites Tysons Corner
Posted on: October 13, 2019
Location: US-VA-Vienna# of Openings: 1Category: Front DeskPosition
Type: Regular Full-TimeFLSA Status: Non-ExemptAbout Us
The Embassy Suites by Hilton Tysons Corner Hotel provides stunning
accommodations in a relaxed and friendly environment. Our suburban
Washington DC area hotel offers guests a convenient location for
exploring some of the area's most desirable tourist attractions.
The property wide renovation featured a complete revamp of the
guestrooms, inviting public spaces, fitness center and exterior
enhancements. The hotels new design plays homage to Washington D.C.
Set in Vienna, Virginia, this Tysons Corner hotel is located one
block from the Silver Line Metro Station and just 10 miles from
Dulles International Airport and downtown Washington DC., providing
an easy commute for our associates. Join our team and enjoy free
parking, free lunch, competitive pay and benefits in an environment
that promotes growth and development. Contact us to see how we can
elevate your career
Assist the Front Office Manager in managing the Front Office
operations to achieve customer satisfaction, quality service and
compliance with corporate/franchise policies and procedures while
meeting/exceeding financial goals. Ensure that the arrival,
departure, and any other guest contact experience are conducted in
an efficient and friendly manner.
- Communicate effectively both verbally and in writing to provide
clear direction to staff. Assign and instruct guest service agents
in details of work. Observes performance and encourages
- Greet guests immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand
requests, respond with appropriate actions and provide accurate
information such as outlet hours and local attractions.
- Promptly complete the registration process by inputting and
retrieving information from a computer system, confirming pertinent
information including number of guests and room rate. Promote HEI
Hotels and Resorts and brand-specific marketing programs. Make
appropriate selection of rooms based on guest needs. Code
electronic keys. Nonverbally confirm the room number and rate.
Provide welcome folders containing room keys, certificates, coupons
and refreshment center keys as appropriate. Close out guest
accounts at time of check out.
- Verify and imprint credit cards for authorization using
electronic acceptance methods. Handle cash, make change and balance
an assigned house bank. Accept and record vouchers, traveler's
checks and other forms of payment. Perform accurate moderately
complex arithmetic functions using a calculator. Post charges to
guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear voice.
Input messages into the computer. Retrieve messages and communicate
the content to the guest. Retrieve mail, small packages and
facsimiles for customers as requested.
- Remain calm and alert, especially during emergency situations
and/or heavy hotel activity, serving as a role model for clerks and
other associates. Resolve customer complications and complaints by
conducting thorough research of the situation and determining the
most effective solutions. Make decisions and take action based on
previous experience and good judgment, sometimes revising approach
to accommodate unusual situation. Authorize revenue allowances to
remedy problems only after other alternative solutions have been
- Communicate both verbally and in writing to provide clear
direction to staff.
- Comply with attendance rules and be available to work on a
- Perform any other job related duties as assigned.
- High school diploma required, college degree preferred.
- One year experience in customer service in hospitality or
- Ability to effectively deal with internal and external
customers, some of whom will require high levels of patience, tact
and diplomacy to defuse anger and collect accurate information and
- Basic mathematical skills and considerable skill in the use of
a calculator to prepare moderately complex mathematical
calculations without error.
- Ability to access and accurately input information using a
moderately complex computer system.
- Ability to stand, walk and continuously perform behind the
front desk. Ability to observe and detect signs of emergency
situations with or without reasonable accommodation.
- Ability to communicate verbally and in writing and prepare
complex reports of room availability and revenues generated.
- Ability to establish and maintain effective working
relationships with associates, customers and patrons.
- Effective verbal and written communication skills. Ability to
adapt communication style to suit different audiences, such as
effectively communicating with supervisors, coworkers, public
HEI Hotels and Resorts is committed to providing a comprehensive
benefit program that offers you choices for your physical, mental
and financial wellness, creating value in your most important
investment - you!
For your physical and mental wellness we offer competitive Medical,
Dental and Vision insurance programs geared to you and your
family's needs as well as Vacation/Sick/Holiday benefits. For your
financial wellness, HEI provides a wide array of coverage,
including Supplemental, Spousal and Child Life insurance as well as
Short and Long-Term Disability plans. Our 401(k) Savings Plan with
matching funds, and discounts through our 'YouDecide' and Hotel
Room Discount programs provide additional incentives for choosing
HEI as the employer of your future.
HEI Hotels and Resorts is an equal opportunity employer. We
evaluate qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status, and other legally protected
Keywords: Embassy Suites Tysons Corner, Washington DC , Front Desk Supervisor, Other , Vienna, DC
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