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Customer Account Advisor - Cabin John

Company: Aarons
Location: Cabin John
Posted on: October 13, 2019

Job Description:

We are Aaron's - an industry leader in the sales and lease-to-ownretailer known for quality brand names and superior customer service. Weprovide our team members the opportunity to reach their full potential in ateam-oriented, high-energy, recognition-based environment with competitive payand benefits. This is much more than a job - It is a career with purpose. Aaron's Customer Account Advisors serve as coaches to our customer, drivingpayment collections and lease agreement renewals by understanding leaseagreement benefits and ensuring customers are 100% satisfied with the product.As a Customer Account Advisor, you will build relationships with our customersover the phone and face-to-face to help bring them one-step closer toownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrateempathy, listen attentively, explain things simply and easily, and successfullynavigate difficult conversations. Strong multi-tasking, organizational,negotiation and persuasion skills are necessary. Like all Aaron's team members,they share our purpose and passion for making a real difference in the lives ofothers and the rewards that come from creating strong personal connections forlife. The Work -- Attainment and upkeep of customers' accounts including maintainingupdated customer information in the store computer system and documenting allcustomer payment appointments. -- Direct contact with customers who have not renewed their Leaseagreement(s) both in home visits and over the phone -- Sell customers on the benefits of timely lease agreement renewalpayments -- Assist the Customer Account Manager in setting and achievingdaily, weekly and monthly revenue and renewal goals -- Assist with merchandise returns and guest deliveries as directedby management -- Clean and certify merchandise in the Quality Assurance Center forall items personally returned -- Complete and maintain weekly vehicle maintenance sheet and routesheets daily -- Load, secure and protect product in company vehicle -- Safely operate company vehicle -- Assist the Sales Team as needed -- Any reasonable duties requested by management Requirements-- At least 21 years old with a valid state Driver's License andcompliance with the Company's Driver Qualification Policy; includingsatisfactory MVR (driving record) -- Must meet DOT requirements to obtain certification in requiredstates -- Ability to work schedule of hours varying from 8 am to 9 pm -- Ability to lift up to 50 lbs. without help and up to 300 lbs. withthe assistance of a dolly -- Two years of retail/customer service experience preferred -- High School diploma or equivalent preferred -- Excellent interpersonal and communication skills -- High energy with the ability to effectively perform all functionsof the store and multitasking effectively -- Proper telephone etiquette -- Uphold the Aaron's Brand and protect company assets -- Maintain a professional appearance -- Proficient computer skills Rewards Team members enjoy access to career training and advancement opportunities, andrewarded with competitive compensation and a comprehensive benefits package,which includes: -- Paid time off including vacation days, sick days and holidays -- Medical, dental & vision insurance -- 401(k) plan with company match -- Flexible spending accounts -- Life insurance -- Disability benefits -- Stock Purchase Plan --

Keywords: Aarons, Washington DC , Customer Account Advisor - Cabin John, Other , Cabin John, DC

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