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IT Help Desk Associate with Security Clearance

Company: Salient CRGT
Location: Alexandria
Posted on: September 14, 2019

Job Description:

Job Description Are you looking for a new and exciting career opportunity? Join our award-winning organization and work with some of the most talented minds within our Enterprise Technology and Innovation teams. As a SalientCRGT employee, you get to be part of a best performing team supporting our nation's most critical missions. We have an outstanding opportunity for a Help Desk / Service Desk Tech to support a major DoD program in Alexandria, VA. You will provide deskside or phone support to users across the several DoD networks. You will be responsible for responding to trouble calls, initiating and maintaining trouble tickets and other logs to document anomalies. When the incident is resolved you will document corrective actions for troubleshooting and capturing metrics. You will provide technical support to resolve the problem or escalate to the appropriate level and monitor and administer network tools for troubleshooting and metrics for trends analysis. You will be responsible for logging all issues utilizing a ticketing system documenting problems, errors, and maintenance in such a way to easily generate reports for trend analysis. You will provide technical support in data network planning, engineering, and design and report all trouble calls and provide hourly updates until resolution. Required Qualifications * Help Desk Support experience (3-5 Years)
* Security+ or higher certification
* Secret Clearance
* Ability to quickly learn and provide support to customer's application (commercial and custom)
* Demonstrated ability to perform Help Desk support for DoD customers
* Demonstrated excellent customer service skills
* Demonstrated excellent verbal and written communications
* Demonstrated ability to multi-task and function in a fast-paced environment
* Ability to work with little or no supervision (phone, email, and walk-up)
* Ability to update and write SOPs.
* Ability to document troubleshooting steps taken on all incidents and work orders.
* Active Directory knowledge of account management
* Perform daily cross domain transfers.
* Demonstrated ability to analyze and present data in written and oral manner
* Windows 7 and 10 experience
* Microsoft Office 2010/2013/2016 Suites
* Experience using a Ticket Tracking System (e.g. Remedy)
* Ability to act as a liaison between the customer and the infrastructure service provider (trouble shoot, enter tickets, follow up to closure)
* Must be able to work flexible hours (shift falls within business hours of 6:00 AM - 6:00 PM and occasional weekend support required).
#cjpost #ysreqs
#dsg Desired Qualifications * PKI/CAC Provisioning
* Windows 7 Configuration, MCP, MCDST, or MCTS cert If you feel you are qualified for this position, express interest by clicking the Apply button below (if you are viewing this position on the Salient CRGT website). If you are viewing this job posting outside of the Salient CRGT website, please visit: www.salientcrgt.com/careers to express interest in this position through the Salient CRGT Careers page. Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.

Keywords: Salient CRGT, Washington DC , IT Help Desk Associate with Security Clearance, Other , Alexandria, DC

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