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HELPDESK SPECIALIST

Company: T And T Consulting Services
Location: Bethesda
Posted on: September 14, 2019

Job Description:

Job Description:


  • Serve as initial point of contact for troubleshooting of PC and Mac hardware/software, peripherals and networking problems.

  • Provide general user support that includes troubleshooting individual machine problems (memory and power supply failure, disk crash, loss of connection to the network, printing problems, software problems, email, file folder access and permission, etc.).

  • Provide user support for setting up and configure individual new and used computers and laptops to meet NIH security requirements such as encryption, anti-virus, and security patches as well as for accessing to the NIH wireless and wired network and Internet.

  • Assist with providing users guidance in the operation of computers and common applications such as word processing, email, Internet browsers, spreadsheets, imaging, as well as NIH site licensed software, etc.

  • Provide users in the operation of computers and common applications such as word processing, email, Internet browsers, spreadsheets, imaging, as well as NIH site licensed software, etc.

  • Provide operational support to maintain and deploy software upgrades, anti-virus protection and security patches under the direction of system administrators, security specialists or the IT managers.

  • Provide support for network connectivity including trouble shooting and patching in LAN closets as well as the maintenance and management of data and fileservers for users including creating file folders, setting up user access and permissions, etc.

  • Assist the security specialist to react and clean any security and virus alerts from NIH Incident Response Team (IRT) and monthly security scans.

  • Evaluate new versions of software and hardware.

    Required Skills & Qualifications:


    • Shall have a minimum of 2-3 year IT related experience.

    • Shall be thoroughly oriented in customer service

    • Shall be trained and experienced in supporting desktops and laptops running Windows 7 and above or Mac OS X including hardware (both computers and peripherals) and software installation, mobile devices, infrastructure connectivity including LAN and WAN, and configuration and trouble shooting. In addition, the technician must familiar with Microsoft Office suite, security software, Internet browsers, and has experience in installing, upgrading and removing hardware and software.

    • Shall have strong communication and interpersonal skills to interact with customers.

    • Shall have the working knowledge of Windows and Mac file servers and a moderate skill of networking and security software is also required.

    • NIH experience is a plus.

      Equal Opportunity Employer/Veterans/Disabled

Keywords: T And T Consulting Services, Washington DC , HELPDESK SPECIALIST, Other , Bethesda, DC

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