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Client Service Partner, Law Schools - California

Company: Bloomberg BNA
Location: Arlington
Posted on: September 15, 2019

Job Description:

Full timePosition Summary

Engage and execute training and retention efforts for assigned accounts to maintain revenue, increase client usage and adoption targets and promote best practices within the team.

Key Responsibilities

Serve as the primary point of contact for users within an existing client, focusing on increasing users, usage, engagement and renewals.

Establish long-term relationships with customers

Proactively monitor account health and craft engagement strategies

Train and support assigned accounts to maximize utilization of Bloomberg Industry Group products

Craft and gain client buy-in on new user adoption strategies

Communicate with client on a regular basis to maximize product usage, including professor adoption and curriculum integration.

Conduct training sessions for users

Help professors set up alerts, dashboards, and more.

Collaborate closely with Relationship Partners to define account-specific renewal strategies for existing clients.

Develop deep knowledge of clients and accounts to enable relationship building

Participate in special projects and perform other duties as assigned.

Proactively share client services best practices with other Client Service Partners.

Education:

Juris Doctorate with coursework in business, legal, marketing, sales or related field or equivalent experience.

Experience:

Minimum 3+ years of successful sales or account management experience in a business environment comparable to INDG.

Account Management experience preferred

Knowledge of assigned market (e.g. law firms, law schools)

Proven ability to prioritize accounts and manage multiple projects and activities to meet business' objectives and deadlines.

Excellent verbal and written communication skills; experience in presentations to internal and external stakeholders.

Strong analytical, organizational and interpersonal skills.

Management and/or team lead experience, a plus.

Flexibility for travel.

Bloomberg Industry Group IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity. Bloomberg Industry Group has adopted an Affirmative Action Program to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or familial status, genetic information, disabled veteran, veteran, veteran of the Vietnam Era, or any other classification protected by law.Apply Now!

Keywords: Bloomberg BNA, Washington DC , Client Service Partner, Law Schools - California, Other , Arlington, DC

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