WashingtonRecruiter Since 2001
the smart solution for Washington DC jobs

Customer Solutions Tech Support - Work From Home

Company: Mommy Jobs Online
Location: Leesburg
Posted on: August 24, 2019

Job Description:

You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLAMY on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, Washington DC , Customer Solutions Tech Support - Work From Home, Other , Leesburg, DC

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Crew
Description: Overview Our Hourly Crewmembers understand that our concept is simple and unique we only have ONE LOVE-- quality chicken finger meals At Raising Cane's-- you get an exceptionally high quality product (more...)
Company: Raising Cane's
Location: Charlottesville
Posted on: 09/17/2019

Crew Member
Description: Overview Our Hourly Crewmembers understand that our concept is simple and unique we only have ONE LOVE-- quality chicken finger meals At Raising Cane's-- you get an exceptionally high quality product (more...)
Company: Raising Cane's
Location: Charlottesville
Posted on: 09/17/2019

CDL-A Truck Driver - Industry Leading Pay for Dry Van Drivers!
Description: CDL-A OTR DRY VAN TRUCK DRIVER JOBS CDL-A OTR Dry Van Truck Driver Jobs - Thrive With The Power Of Red Drive to thrive in Roehl's over the road van fleet and haul
Company: Roehl Transport Inc
Location: Charlottesville
Posted on: 09/17/2019


RN Pediatric Travel Nurse PICU / Peds
Description: Travel Nurses Needed - Pediatric RN SpecialtiesColorado Pediatric Travel Nursing JobsPediatric Intensive Care Unit, Pediatrics, Pediatric Oncology--Researching--a--Pediatric Travel Assignment in the state (more...)
Company: HealthCare Travelers (Nursing)
Location: Leesburg
Posted on: 09/17/2019

Project Integrator, Mid with Security Clearance
Description: Job Number: R0065243 Project Integrator, Mid br Key Role: Under general supervision, formulate and define systems scope and objective through research fact-finding combined with an understanding of (more...)
Company: Booz Allen Hamilton
Location: Chantilly
Posted on: 09/17/2019

CDL Class-A Flatbed Company Truck Driver
Description: E.W. Wylie is seeking CDL-A Truck Drivers with 6 Months of OTR Experience. We provide flatbed training Benefits: Some of what you
Company: E.W. Wylie
Location: Leesburg
Posted on: 09/17/2019

Health Care Specialist (68W)
Description: 68W Health Care Specialist Job ID: 1108982 Job Views: 140 Location: CHARLOTTESVILLE, Virginia, United States ZIP Code: 22902 Job Category: Medical Posted: 09.04.2019 Age Requirements: Must be between (more...)
Company: Army National Guard
Location: Charlottesville
Posted on: 09/17/2019

Purchasing Coordinator
Description: We're seeking a full-time person for our Sales Purchasing Coordinator position. This is an entry level position in our
Company: Precision Tune Auto Care
Location: Leesburg
Posted on: 09/17/2019

Financial Professional - VA, Falls Church & Richmond (3174)
Description: Thanks for your interest in the Financial Professional - VA, Falls Church 3174 position. Unfortunately this position has been closed but you can search our 767 open jobs by clicking here. What it takes (more...)
Company: AXA Advisors
Location: Chantilly
Posted on: 09/17/2019

CDL-A Lease Purchase Truck Driver
Description: CDL-A LEASE PURCHASE TRUCK DRIVER JOBS - GET IN CONTROL OF YOUR CAREER Renewed. Recommitted. Ready. REFER MORE. EARN MORE WITH A 4,000 REFERRAL BONUS At USA Truck, we've recommitted to helping (more...)
Company: USA Truck
Location: Charlottesville
Posted on: 09/17/2019

Log In or Create An Account