WashingtonRecruiter
the smart solution for Washington DC jobs

Full time Work at Home Senior Fraud Intake Representative

Company: Mommy Jobs Online
Location: Bethesda
Posted on: April 18, 2019

Job Description:

Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, Do the right thing, highly self-motivated individual? Do you genuinely care about helping customers? Then a Virtual Servicing role may be the role for you! These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills. Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution with a focus on protecting our customers from potential fraudulent activities on their account. Associates will also utilize a variety of systems and tools to efficiently analyze and service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is heard is fully leveraged. This role is responsible for complex research and analysis of account activity to assess levels of risk. The successful candidate will take appropriate corrective action through customer contact to verify legitimate usage. He/she will also provide reviews and analysis of risky or exceptional conditions with the goal of helping protect our customers from fraudulent activities on their account. Success in this role require the following: The ability for you to be a passionate customer service advocate with past experiences for you to draw upon Strong time management and multi-tasking skills in a virtual environment Capable of working through changes and challenges by problem solving to achieve the desired result Possess Strong decision making ability and pay close attention to detail High level of autonomy and ethical self-management in a highly audited setting Willingness and acceptance to be nimble when servicing customers Excellent grammar, verbal, and vocal skills Exceptional listening, questioning and call control techniques Knowledge of digital servicing Basic Qualifications: High School Diploma, GED or Equivalent Certification Preferred Qualifications: 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services 2+ years fraud experience W@H experience and/or HVSS/FDO experience Virtual Servicing Associate (Work at Home) Additional Expectations: Regular and predictable attendance required This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers Ability to sit in front of a PC monitor for extended periods of time A high-speed broadband internet service provider is required in the home office space No dial up or Satellite internet service providers permitted A hardwired internet connection is required upon start to perform the duties of this job The Internet service provider speed/bandwidth must be 3 megabytes per second or higher (minimum required). Please contact your internet service provider for confirmation Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/ The internet connection can only be used for our purposes during your schedule Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues The virtual servicing department operating hours are 8am 12am (7 days a week) The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future. Pay: $16.00 hr To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLTIFFANYSMART when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Washington DC , Full time Work at Home Senior Fraud Intake Representative, Other , Bethesda, DC

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


JOB FAIR
Description: Pennsylvania CareerLinkLancaster County A proud partner of the AmericanJobCenter-- network Job Fair-- Thurs., April 25, 2019--11:00am - 7:00pm-- New Hours -- Liberty Place--313
Company: PA CareerLink Lancaster County
Location: Lancaster
Posted on: 04/22/2019

Real Estate Associate - Licensed Only
Description: Are you tired of your dead end job and ready to build a career in real estate If so, you have to join Keller Williams Realty. KW is growing faster than any other real estate brokerage in the industry (more...)
Company: Keller Williams Realty
Location: Harrisburg
Posted on: 04/22/2019

91J Quartermaster and Chemical Equipment Repairer
Description: The Army National Guard uses a wide range of systems that help protect and serve the force, and as a Quartermaster and Chemical Equipment Repairer, you'll be in charge of making sure those systems keep (more...)
Company: Army National Guard
Location: Harrisburg
Posted on: 04/22/2019


[Remote] Part-time Online Tutor for Children
Description: VIPKid Online English Teacher br br Looking for a flexible online teaching opportunity We are seeking passionate educators to teach English online to over 500,000 students in China - with the flexibility (more...)
Company: VIPKID
Location: Sterling
Posted on: 04/22/2019

Sr. Cyber Security Systems Engineer
Description: Senior Systems Engineer Chantilly, VA US Citizenship Required due to Federal Gov't Requirements Do you have technical experience in National Security Agency NSA certified cryptographic systems and (more...)
Company: PARSONS
Location: Chantilly
Posted on: 04/22/2019

Real Estate - Licensed Associate Needed
Description: Are you tired of your dead end job and ready to build a career in real estate If so, you have to join Keller Williams Realty. KW is growing faster than any other real estate brokerage in the industry (more...)
Company: Keller Williams Realty
Location: Harrisburg
Posted on: 04/22/2019

Real Estate Associate - Licensed Only
Description: Are you tired of your dead end job and ready to build a career in real estate If so, you have to join Keller Williams Realty. KW is growing faster than any other real estate brokerage in the industry (more...)
Company: Keller Williams Realty
Location: Leesburg
Posted on: 04/22/2019

Bindery Machine Operators
Description: Announcing: Direct Hire Opportunities-- Job Fair at LSC Communications--Thursday, May 2 9AM-4PM--Career
Company: LSC Communications
Location: Lancaster
Posted on: 04/22/2019

Uber Eats Part-Time Delivery
Description: Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends-it's up to you. Earn Good Money. You'll earn by bringing people (more...)
Company: Uber Eats
Location: Chantilly
Posted on: 04/22/2019

Real Estate Associate - Licensed Only
Description: Whether you are a newly licensed real estate agent or a seasoned professional with another company, you have to check out Keller Williams Helping agents create a life by design is our only job. KW is (more...)
Company: Keller Williams Realty
Location: Lancaster
Posted on: 04/22/2019

Log In or Create An Account