Harley-Davidson Service Advisor

Company: Harley-Davidson of Quantico
Location: Dumfries
Posted on: June 1, 2025

Job Description:

Service Advisor

Job Description:

Description:

We Offer:

• - - - -
• Competitive Pay - - - -
• Ongoing professional training - - - -
• Excellent benefits package including - - - -
• Medical - - - -
• Dental - - - -
• Vision - - - -
• Life, Long Term Disability, Critical Illness, Accident Insurance - - - -
• Legal Shield - - - -
• 401(k) and profit-sharing plan with employer match - - - -
• Paid Holiday, Sick and Vacation TimeSummary: Intake customer vehicles, diagnoses problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer.
  
  Essential Duties:
  
  
  • - - - -
  • Assist Service Manager in maintaining an efficient service department with a high degree of customer satisfaction. - - - -
  • Up-sell services to customers by informing them of service specials and any additional work needed. - - - -
  • Provide exemplary customer service to both internal and external customers - - - -
  • Thoroughly understand customers concerns and clearly describe them on the work order. - - - -
  • Estimate costs and completion dates at time of sale and communicate them to the customer. - - - -
  • Assign jobs the technicians based on skill level and current resource availability. - - - -
  • Review work in progress to ensure timely completion and inform customer immediately of any delays or additional costs. - - - -
  • Determine correct parts and part numbers for work to be performed and insure they are all sold to work order prior to closing work order - - - -
  • Complete estimates for internal and customer accident repairs - - - -
  • Ensure all customer, internal and warranty repair orders are opened and closed correctly and in a timely fashion. - - - -
  • Follow procedures to ensure quick and efficient submission of warranty claims. Monitor claims on a daily bases and make any correction or resubmissions immediately. - - - -
  • Be familiar and efficient with all phases of the computer systems required for service advisor and warranty management.
    
    Commitments:
    
    
    • - - - -
    • Treat all employees and customers fairly, courteously, and with dignity. - - - -
    • Be prompt and available for flexible scheduling. - - - -
    • Be honest and fair in all business dealings. - - - -
    • Continually learn more about the products and services you sell. Attend training sessions to keep current with sales techniques and other service department issues.Working Conditions:
      
      
      • - - - -
      • The noise level in the work environment is occasionally loud.
        • - - - -
        • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. - - - -
        • Occasionally, exposed to exhaust fumes or other airborne particles.
          
          
          
          PI802cde6423a2-37248-37474878

Keywords: Harley-Davidson of Quantico, Washington DC , Harley-Davidson Service Advisor, Other , Dumfries, DC