Client Solutions Administrator I

Company: LINKBANK
Location: Herndon
Posted on: May 1, 2025

Job Description:

Description:Company Summary:LINKBANK is a community-focused financial institution committed to positively impacting lives through personalized banking services and strong, values-driven relationships. By prioritizing our values of live, integrity, nurture, and knowledge, LINKBANK aims to foster growth and trust within the communities it serves.
General Responsibilities / Job Summary:

• Deliver a unique and positive experience for visitors to the solution centers.
• Achieve solution center's goals through accurate transaction processing and tailored client solutions.
  Essential Functions/Duties:
• Promote Corporate Values: Embody LINK's values of LIVE, INTEGRITY, NURTURE, and KNOWLEDGE in daily activities.
• Client Service Excellence: Maintain a positive attitude and eagerness to learn while delivering top-notch client service.
• Transaction Management: Handle various client transactions, including deposits, withdrawals, loan payments, and account openings, via in-person, drive-thru, phone, or a mobile/online.
• Deposit Processing: Manage and log mail, night depository, and ATM deposits as needed.
• Record Maintenance: Ensure compliance with Retail Operations Guidelines for record-keeping and audits.
• Regulatory Forms: Accurately complete Currency Transaction Reports and Reg CC Forms.
• Cash Management: Balance cash drawers and vault daily and maintain accurate audit records.
• Cash Handling: Order and manage cash and coin shipments to/from the Federal Reserve.
• Inventory Management: Order and manage supplies used in the Solution Centers.
• Training Assistance: Help train new employees and interns.
• Sales Support: Enhance the sales process by reviewing client profiles and referring clients for additional services.
• Policy Adherence: Follow internal controls, operational procedures, and risk management policies; stay updated on policy changes.
• Other Duties: Perform additional tasks as assigned.
  Requirements:Minimum Qualifications:
  • Education: High School Diploma or equivalent.Knowledge/Skills/Abilities:
    • Multitasking: Manage multiple priorities effectively.
    • Detail-Oriented: Strong attention to detail and proactive problem-solving.
    • Banking Knowledge: Basic understanding of bank products and services.
    • Compliance: Adherence to policies and procedures.
    • Technical Skills: Proficiency with computers and Microsoft Windows.
    • Client Service: Excellent client service skills with patience and empathy.
    • Interpersonal Skills: Strong communication, leadership, and organizational abilities.
    • Attendance: Regular and Predictable attendanceExperience:
      • Preferred: Prior teller experience or at least 1 year of cash handling and client service experience.Physical and Mental Job Requirements:
        • Communication: Clear verbal communication and comprehension.
        • Manual Dexterity: Ability to operate office equipment and computer terminals.
        • Physical Stamina: Capable of standing or walking for extended periods.
        • Visual Acuity: Sufficient vision for computer work.
        • Mobility: Coordination and lifting up-to 20 pounds as necessary.
        • Travel: Ability to travel to various bank locations as needed.Working Conditions:
          • Essential Functions above include reasonable accommodations, as applicable, under federal, state and local laws.
            
            
            
            
            
            
            PIea3b0891179e-37248-37505197

Keywords: LINKBANK, Washington DC , Client Solutions Administrator I, Other , Herndon, DC