Service Desk Support Specialist

Company: Peraton
Location: Washington
Posted on: March 12, 2025

Job Description:

Peraton is looking for qualified individuals to join the team with experience supporting operations in the Armed Forces America Pacific region. As the Armed Forces America Pacific region becomes increasingly challenging, the demand for an experienced and qualified workforce to protect our nation's interests will only continue to grow.As new threats emerge, a dynamic, agile, and highly qualified workforce is required to support critical operations. There are multiple positions at each level (Junior, Journeyman, Senior) so don't miss out on pursuing this opportunity. Do you have one or more of the below skill sets? Submit your resume for our team to review.Minimum Requirements:

• High School level plus some specialized training and a minimum of 5 years of experience
• 2 years experience within the last 4 performing Service Desk and general knowledge of Windows OS.
• Active: IAT Level II Certification (subject to verification)
• Active Secret, NACLC/Level T5 security clearance
• US citizenship requiredResponsibilities:The Service Desk Support Personnel will provide Level 1 and Level 2 service desk support to include:

• Answer and record all incoming calls
• Take ownership of problems until full resolution
• Determine the functional area of the problem being reported, e.g. hardware, software, telecommunications
• Provide solutions as practicable over the telephone
• Provide follow-up to the user on the status of the problem until resolution
• Verify problem resolution prior to closure
• Provide detailed analysis of the problem
• Determine if equipment is warranted and arrange appropriate resolution under warranty
• When special or unique situations warrant - contact the appropriate vendors and escalate the problem as required.
• Maintain a current inventory of all 403d TFSB hardware and software on the NIPR, SIPR, and CENTRIXS-K network.
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Keywords: Peraton, Washington DC , Service Desk Support Specialist, Other , Washington, DC