Field Application Specialist - HammerHead
Company: The Toro Company
Location: Gaithersburg
Posted on: September 27, 2024
Job Description:
Typical Starting Pay: $80,000-$105,000, plus bonuses.What Can We
Give You?Medical, Dental, Vision, 401K Matching up to 4%, Life
Insurance, Tuition Reimbursement, 10 Paid Holidays, Paid Parental
Leave, and more!Field Application Specialist with HammerHead:The
Application Specialist reports to the Manager, Application
Specialists and is responsible for facilitating training and
practicums, as well as providing advanced technical support for
HammerHead equipment applications. This includes new equipment
startups, pilot programs, rental equipment technical support, and
above-ground live demonstrations. This position contributes to our
high level of customer support by acting as a trusted advisor and
conducting activities with the highest degree of integrity,
efficiency, and professionalism. -What Will You Do?
- Travel to multiple job/construction sites throughout the year
via air and highways.
- Facilitate customer training using highly specialized industry
expertise and principles of adult learning theory.
- Support sales by conducting pilot programs, providing technical
support for rental equipment, and performing live above-ground
demonstrations for prospective customers.
- Assess trainees using a standardized rubric for certification
purposes.
- Maintain a high level of product knowledge of the HammerHead
Trenchless product lines.
- Act as subject matter expert for the development of training
curriculum, testing, and materials.
- Test products in the field and at the main facility.
- Provide regular feedback to product management from customers
regarding current issues and future needs.
- Participate in regional and national trade shows.
- Maintain budgeted expense levels.
- Other duties and assignments as directed.Work Environment:
- Construction job site environment the majority of the time.
This environment includes physical hazards such as utilities
(typically gas, electric, and water lines), powered vehicle and
pedestrian traf---c, sharp objects, and moving machinery. Outdoor
weather and construction site conditions such as open excavations,
unimproved land, incomplete structures, etc.
- Extensive use of the telephone and email communications.
- Rapidly changing demands, schedules, and deadlines.
- Working with hazardous materials, including fuels, lubricants,
fluids, and batteries.
- Air and highway travel up to 75% of the time.
- Some travel on weekends to ensure timely arrival at customer
sites, travel on short notice.
- Normal minimum work hours are 7:00 am to 5:00 pm Monday through
Friday.
- Additional hours/days as required to support customers as
directed.What Do You Need?
- High School diploma required.
- Valid US driver's license required.
- Minimum of two (2) years' experience in the trenchless industry
is preferred.
- Demonstrated record of working in close collaborative team
environment.
- Basic knowledge of Microsoft Word and PowerPoint or
equivalent.
- Results oriented, hands-on approach to customer support and
training.
- Ability to mentor and coach customers on best practices.
- Critical reasoning skills and ability to listen and acquire
critical information.
- Team oriented persona who embodies the essence of "we" over
"me."
- Confident while at the same time having the ability to be
sincerely approachable and personable.
- Self-starter with the self-discipline to schedule and complete
tasks without direct supervision.Tier 2
- Minimum five years of experience in the industry.
- OR minimum three years of experience in the industry plus
minimum one year of experience as a trainer, project manager,
project supervisor or crew leader.Tier 3
- Minimum ten years of experience in the industry.
- OR minimum eight years of experience in the industry plus
minimum three years of experience as a trainer, project manager,
project supervisor or crew leader.We are proud to be an Equal
Opportunity Employer and consider qualified applicants without
regard to race, color, religion, sex (including pregnancy and
related needs and conditions, gender identity, and sexual
orientation), parental status, national origin, age, disability,
genetic information (including family medical history), political
affiliation, military service, or other non-merit based factors. We
celebrate diversity and are committed to creating an inclusive
environment for all employees.
Keywords: The Toro Company, Washington DC , Field Application Specialist - HammerHead, Other , Gaithersburg, DC
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