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Field Implementation Specialist - National - FIXED TERM

Company: Disability Solutions
Location: Washington
Posted on: February 10, 2024

Job Description:

The PositionThe Field Implementation Specialist is an entry-level, national position that serves as the primary liaison representative providing post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay analyzers/instruments, such as cobas Pro and cobas 8000, at customer sites.This position is a 24 month fixed-term, full time position with a possible extension up to a total of 36 months based on business need and job performance. You will receive healthcare benefits, PTO, 401k, holidays and sick time.As an entry-level specialist, you will be mentored to provide highly visible, self-supervised, self-directed, and extensive onsite advisory customer support. While some job tasks may be performed remotely, this is a field-based, national role which requires 95% travel to client sites, including overnight travel Mon-Fri every week. Company car is provided. Additionally, you will need to currently reside within 50 miles from a major, metropolitan airport in the US since relocation benefits are not provided.JOB FACTS

  • Learns and provides entry-level support as the primary liaison/customer support representative throughout each customer implementation
  • Validates installations
  • Identify training gaps by assessing customers' organizational structure, analyzers/instruments, workflow, and current knowledge/experience
  • Develops and delivers training to customers on Roche platforms, processes and expectations, including planning and coordination for implementation
  • Provides first-level and problem solving of issues that arise for customers during the lifecycle of the solution; refers only the most complex issues to higher levels
  • Identifies opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software)WHO YOU AREYou are an ASCP-certified med tech or clinical laboratory scientist who has at least 3 years of experience working with chemistry analyzers/instruments in a clinical setting (hospital, IDN, or reference laboratory). You like to continually learn and have a passion to work with people in a customer-facing role. You look forward to traveling the country and currently reside near a major metropolitan airport in the US. You are interested in joining the world's largest biotech company and may have interest in joining Roche in the longer term.MINIMUM QUALIFICATIONS
    • Associate's degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences AND
    • 3 years previous experience in a clinical laboratory or IT support in a clinical lab environmentPREFERRED QUALIFICATIONS
      • Able and willing to travel 95%, including overnight travel; also currently reside within 50 miles of a major metropolitan airport in the US
      • ASCP certification
      • Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for Roche chemistry and IT solutions
      • Effective customer communication skills (written and verbal), positive attitude, helpful customer interaction, and fostering of strong internal and external customer relationships
      • Effective time-management, organization, and prioritization skills
      • Ability to work as a field-based individual contributor with independence and autonomyADDITIONAL INFORMATION
        • Relocation benefits are not available for this job posting
        • Company car is provided with this position.
        • This is a field-based, fixed term, full time remote position.#LI-Remote#LI-SC4Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives. Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form .

Keywords: Disability Solutions, Washington DC , Field Implementation Specialist - National - FIXED TERM, Other , Washington, DC

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