Direct Community Investments Client Experience Associate - Washington, DC
Company: LATINO ECONOMIC DEVELOPMENT CENTER
Posted on: February 10, 2024
Direct Community Investments Client Experience Associate -
Washington, DC The Latino Economic Development Center (LEDC) is a
non-profit community development organization founded in 1991.
LEDC's mission is to serve as a catalyst that drives the economic
and social advancement of low-to-moderate-income Latinos and other
underserved communities by equipping them with the skills and tools
to achieve financial independence, acquire personal and business
assets, and create generational wealth. We achieve our mission
through small business development and financing, homeownership
counseling, tenant services, and affordable housing preservation. -
Direct Community Investments Client Experience Associate -
Washington, DC We are currently looking for a Direct Community
Investments Client Experience Associate at our DC location! This
position is part of our Direct Community Investments (DCI) team and
reports to one of our DCI Program Managers. The Direct Community
Investments team was created in the wake of COVID-19 to accelerate
the grant deployment process for both public and private funders
interested in providing direct financial assistance to communities
affected by the pandemic. This position plays a crucial role in
providing top-notch customer service and support to grant program
participants by addressing program inquiries, resolving issues, and
ensuring a seamless experience throughout their interactions with
the DCI team over the phone and chat box. Position Summary
- Serve as the primary point of contact for grant program
participants, handling a high volume of incoming phone calls and
phone call-backs and offering assistance in a professional and
- Answer client questions through the grant customer service chat
- Address program-related inquiries and provide accurate
information to participants.
- Collaborate closely with the rest of DCI the team to escalate
complex matters and ensure timely resolution and follow up.
- Maintain accurate knowledge on internal systems to provide up
to date information on participant records.
- Uphold a strong understanding of the programs details and
- Develop sufficient functional understanding of all relevant
technology tools (Ring Central, Stacker, Intercom, and others as
- Other tasks as assigned. Location & Schedule This position
reports to our DC office, located at: 1401 Columbia Rd NW, Unit
C-1, Washington, DC 20009. This is a full-time, exempt role which
typically requires 40 hours per week. Some travel may be required.
- HS Diploma & 4 years relevant experience, or equivalent
combination of experience and education.
- Experience in a customer service role.
- Strong verbal and written communication skills, with an
empathetic and professional approach.
- Ability to handle many tasks and prioritize tasks in a
fast-paced office environment.
- Ability to problem-solve and find suitable solutions for
- Patience, resilience, and adaptability in managing diverse
- Proficiency with Microsoft suite, including Excel and
- Strong collaboration skills to work effectively within the DCI
- are bilingual (English and Spanish), and are able to read,
write, and communicate in Spanish,
- have experience in a call center or other phone-based customer
- possess strong conflict resolution and de-escalation
- work well with others, are a good listener, think creatively
and work independently,
- have a strong desire to help others from a diverse group of
individuals, including limited English-speaking communities. ---we
strongly encourage you to apply! Compensation and Benefits The
salary range for this position is $50,000 - $57,905 annually,
dependent on experience and team budget. LEDC is proud to offer a
generous benefit package including healthcare, vision, dental,
disability and life insurance plans available to employees at no
cost, sick, vacation and personal days and more! How to Apply Send
your cover letter and resume to MCudePacheco@ledcmetro.org, with a
subject line of: DCI Client Experience Associate. No phone calls
please! Notices Equal access to programs, services, and employment
is available to all qualified persons. Those applicants requiring
accommodation to complete the application and/or interview process
should contact HR@LEDCMetro.org . LEDC is proud to be an equal
opportunity employer, with a drug-free workplace, and complies with
ADA regulations as applicable. All applicants are considered for
all positions without regard to race, religion, color, sex, gender
identity, sexual orientation, pregnancy, age, personal appearance,
national origin, ancestry, physical/mental disability, medical
condition, military/veteran status, genetic information, marital
status, ethnicity, alienage, or any other protected classification,
in accordance with applicable federal, state, and local laws.
E-Verify LEDC participates in the federal government's E-Verify
program, which confirms employment authorization of all newly hired
employees and most existing employees through an electronic
database maintained by the Social Security Administration and
Department of Homeland Security. For new hires, the E-Verify
process is completed in conjunction with the Form I-9 Employment
Eligibility Verification on or before the first day of work.
E-Verify is not used as a tool to pre-screen candidates. For
up-to-date information on E-Verify, visit e-verify.gov . Given our
industry, the types of services we offer and communities we serve,
the organization may obtain consumer reports, or investigative
consumer reports, in connection with your employment application.
Investigative consumer reports include investigations conducted by
consumer reporting agencies through personal interviews on
information as to character, general reputation, personal
characteristics, or mode of living. You may make a written request
for disclosure of the nature and scope of any investigative
consumer report. Investigative consumer reports include record
checks and may contain information culled from interviews with
former employers, business references, and/or personal references.
You can access a separate document entitled "Summary of Your Rights
under the Fair Credit Reporting Act" here . Reports will be
obtained from Insperity Employment Screening , 19001 Crescent
Springs Dr., Kingwood, TX 77339. J-18808-Ljbffr
Keywords: LATINO ECONOMIC DEVELOPMENT CENTER, Washington DC , Direct Community Investments Client Experience Associate - Washington, DC, Other , Washington, DC
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