Exchange Administrator - Senior District of Columbia

Company: ECS Federal, LLC
Location: Washington
Posted on: September 21, 2023

Job Description:

ECS is seeking an Exchange Administrator - Senior to work in our Washington, DC office.



Job Description:

ECS is seeking a highly skilled and experienced Senior System Administrator to join our organization. We offer the chance to support the world's finest law enforcement organization and help the people that keep us safe. In this job you will support agents, analysts, and professionals and technology they use to fight terrorism, espionage, cyber-attacks, and major criminal threats.

As a Senior System Administrator, you will be responsible for providing operational support to enterprise email and communication enabled business processes to include instant messaging, voice - and - video calling, and ad-hoc - and - structured conferences. Support for these tools is across multiple enclaves, Unclassified, Secret, and Top Secret/SCI networks. Day to day work may include:

Responding to service requests from the end-user, other IT professionals, and executive management.
Performing routine monitoring, maintenance, and administration of application servers.
Implementing database changes in response to changes in the customer's enterprise computing environment, such as new versions and releases of application software, the introduction of new computing hardware, and the virtualization of computing hardware to host multiple logical servers.



At a minimum, the candidate shall be qualified to be a senior level system administrator providing Tier-2 level support. The candidate shall be proficient in operational support, maintenance, problem - solving, and system administration of enterprise email and communication servers.



Responsibilities:

Assist the Exchange team in maintaining 99%+ availability, not including planned maintenance downtimes for Exchange, Outlook Web Access (OWA) and Lync.
Manage distribution and security groups.
Provision, modify, and deprovision user and shared mailboxes. Create, modify, and delete public folders.
Collaboration and knowledge sharing with other members of the Exchange team, to include customer contractors and external vendors.
Provide solutions to incidents relating to instant messaging, user presence, peer-toper, multi-party voice and video calling, and ad hoc and structured conferences (audio, video, and web).
Create, maintain, and deliver documentation relevant to the applications supported by the customer to include AD, Exchange, and Lync.
Proactively monitor the Exchange and Lync servers using either the native application tools and/or established Enterprise Management System (EMS) tools.
Install/renew server certificates.
Prepare and update Exchange O&M Standard Operating Procedures (SOPs); and
Provide ad-hoc reports in response to data calls or regular report requirements.
The Exchange team currently provides a daily, weekly, and monthly report for Exchange mail latency.
Trouble-shooting backups in relation to the servers.
Restore mailboxes related to a system outage.
Perform planned and unplanned server fail-overs for disaster recovery purposes which entails utilization of Exchange servers at multiple site locations



Operations and support:

Monitor servers to advise, troubleshoot, and perform preventative functions to prevent outages. The contractor's personnel shall review the properties currently monitored, and make recommendations as needed to provide meaningful alerts;
Test and install system patches (security and functional updates)
Test and perform minor hardware and software updates and upgrades in response to business needs and/or IT obsolescence.



Required Skills:

Must have a current Top-Secret Clearance with the capability of obtaining SCI / CI-Poly if needed to meet contract requirements
BS degree
6 to 9 years of experience and excellent functional knowledge of the following:
Exchange Server 2013 Platform administrator
Knowledge of other e-mail technologies
Intermediate reporting and analysis skills and proficiency with Office programs, Word, PowerPoint
Migration of Mailbox & Mail-flow from Exchange 2003 to Exchange 2007/2010
Knowledge of Message Tracking and Log Analyzing



Desired Skills:

Communication - Written and Verbal



ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.



ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

Keywords: ECS Federal, LLC, Washington DC , Exchange Administrator - Senior District of Columbia, Other , Washington, DC