Precision Tech Support Specialist - Western US

Company: CNH Industrial
Location: Washington
Posted on: September 19, 2023

Job Description:

Overview
CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial's 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.
The Precision Technology Support Specialist (Level 1) is a professional position that is ideal for a who is interested in Precision Farming and a long-term career with CNH Industrial. -
Precision Support team members will operate within small groups that are assigned to one out of five geographies across North America. They are our front-line support for our dealers in the area of Precision Technology - including Factory Fit, aftermarket and digital solutions.
This individual will work remotely and will support the Western Region of the US (ideally Idaho, Oregon, Washington, Nevada, or Utah).
Responsibilities

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• Answer general inquiries related to setup and operation of Precision Aftermarket Solutions
  
• Diagnose and troubleshoot technical concerns on products and systems using electronic test equipment and the interpretation of fault codes
  
• Apply procedures and settings related to equipment repairs, preventive maintenance, as well as hydraulic, electrical and application performance
  
• Take ownership of delivering a positive customer / dealer experience by closely working with technical support teams, field sales managers and regional service managers on urgent issue.
  
• Engages with the right people to troubleshoot the problems to quickly answer technical questions from CNHI dealers, customers, or from CNHI Field Service people using personal knowledge, experience, and available reference sources
  
• Build and maintain Technical Documents and Knowledge Articles for the use of both our customer/technicians in the field and Internal Personnel
  
• Improve reliability and serviceability of CNHi products
  
• Remain current on agricultural operational developments and evolving field practices through field contacts/visits, attending meetings and working with dealership technicians.
  
• Other responsibilities assigned to contribute to the success of the platform
  
  The salary range for this position is $62,000 to $90,000 annually. (Actual salary offered will vary and will be based on several factors including skills, experience and qualifications for the role.)
  Qualifications
  
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  • Minimum of a High School Diploma with at least four (4) years of technical experience *Technical experience should include: experience relating to diagnostics of mechanical, electrical (12 or 24 volt DC), hydraulic systems and knowledge of electronic test equipment.
    
  • Must provide high speed wifi internet access -
    
    The ideal candidate will possess
    
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    • Strong Microsoft Office Suite proficiency -
      
    • Previous experience within the agricultural industry and/or precision solutions knowledge
      
    • Ability to build and cultivate relationships with dealership staff
      
      Company Benefits
      CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventative care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!
      EEO
      US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
      If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.
      Read about our company's commitment to pay transparency by clicking this link: pay transparency notice.
      Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

Keywords: CNH Industrial, Washington DC , Precision Tech Support Specialist - Western US, Other , Washington, DC