Team Lead, Onsite Endoscopic Specialist

Company: Disability Solutions
Location: Washington
Posted on: September 19, 2023

Job Description:

Company: KARL STORZ Endoscopy-America, Inc. (KSEA) Job Code: 13530 Pay Grade: US-C12 Salary Range: $23.61-$36.54/hr. Description KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education. For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.ROLE OVERVIEW KARL STORZ is currently seeking aTeam Lead, Onsite Endoscopic Specialistto join the Onsite Service team at a client site based in Washington, DC Reporting to the Region Manager, Onsite Service, the primary responsibility of this role is customer support of KARL STORZ devices (including hand instruments, video equipment, and OR1) within their assigned hospital while partnering with Sterile Processing Departments and OR team members.KEY RESPONSIBILITIES

• Face-to-face customer support, including OR, SPD, and Biomed.
• Daily maintenance and management of KARL STORZ products.
• Maintain the instrument sets so that they are always in good working order and ready for use; keep repairs and replacement equipment expenses within a predetermined budget for the account; preventative maintenance on all KARL STORZ devices; troubleshoot video and instrument issues in the O.R.; inspection of the instruments and documentation of their functionality.
• Training and education for the OR and supporting departments.
• Designing process improvements to improve efficiencies and reduce repair costs.
• Tasks will vary depending on the agreement with the account and will generally include:
  • Video tower/system set-up and support,
  • Inspection, repair, troubleshooting, and replacement of KARL STORZ devices
  • Monitoring, reporting, and facilitating repair/ exchange transactions.
  • Transporting, cleaning/sterilization, and packaging of instruments after use. REQUIREMENTS Our successful candidate will have excellent written and spoken English business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.
    • A minimum education level of a high-school diploma with related experience.
    • 2+ years of experience in medical repair, sales, or services management.
    • Possess exceptional organizational skills and the ability to multi-task.
    • MS Office - proficient user as the role will need to work with spreadsheets and reporting.
    • Must be able to lift/push/pull up to 25lbs Preferred, but not required
      • Higher degree preferred.
      • CRCST. #LI-KM1Pay Transparency The salary range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member's base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role. Credentialing requirements at KARL STORZ KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements. Employee Benefits Program Overview for U.S. Locations
        • Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!*
        • 3 weeks vacation, 11 holidays plus paid sick time*
        • Up to 8 weeks of 100% paid company parental leave**
        • 401K retirement savings plan providing a match of 60% of the employee's first 6% contribution
        • Section 125 Flexible Spending Accounts
        • Life, STD, LTD & LTC Insurance
        • We prepay your tuition up to $5,200 per year! - Tuition preimbursement
        • Fitness reimbursement of up to $200 annually
        • Employee referral program of up to $2,000 per hire
        • And much more! *Field sales, internships, and part-time employees are not eligible except where required by state law.Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program. **To include, maternal/paternal leave, adoption, and fostering of a child.KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures. Equal Employment Opportunity & Reasonable Accommodation Statement KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com. Notice to Employment Agencies This recruitment assignment is being managed directly by KARL STORZ's Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by the KARL STORZ Human Resources department will be ineligible for referral fees.

Keywords: Disability Solutions, Washington DC , Team Lead, Onsite Endoscopic Specialist, Other , Washington, DC