Front Desk Supervisor
Company: Residence Inn Tysons
Location: Vienna
Posted on: September 19, 2023
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Job Description:
SUMMARY
Location: Residence Inn Tysons Corner
Position Type: Non-Management
The starting pay rate for this position is$19.00per hour.
We are looking to add a friendlyFront Desk Supervisor to our team!
As our Front Desk Supervisor, you will be responsible for the
overall success of the front desk and ensuring guest satisfaction
and product quality standards are met. You will plan and supervise
the activities of a diverse workforce to ensure the smooth and
profitable running of the businesses. Most importantly, you will be
a key person of reference for team members, vendors, and
guests.
This position may require flexible scheduling availability.
Job Requirements:
- Check-in/Check-out hotel guests
- Process all payments according to established hotel
requirements
- Provide information and assistance to all guests and vendors
- Prepares all necessary reports during each shift for the
management team
- Ensure all front desk staff know all components/features of our
guest service guarantee and are trained to meet service
standards
- Assist in creating and distributing the team member schedule in a
timely manner
Job Qualifications:
- Highly motivatedteam player with strong initiative and desire for
achievement
- Must be effective in handling problems in the workplace including
anticipating, preventing, identifying, and solving problems as
necessary
- Ability to work well in stressful situations
- Readily available and approachable for all guests while providing
excellent guest service
- Previous Marriott Brand Experience and FOSSE Experience is
preferred
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. While performing the duties of
this job, the employee is regularly required to stand, sit or walk
for an extended period of time. The number of hours you will be
scheduled to work during the week is variable and is based on guest
occupancy, season, staffing and other factors. Island Hospitality
is unable to guarantee a specific number of work hours per
week.
Training:
Island Hospitality is committed to employee development and
displays that commitment with a formalized training and development
program providing a clear path for any employee with a desire and
aptitude to thrive in the hospitality business. As team members
join Island Hospitality from other organizations they too can build
on that prior experience and find further growth opportunities
within our company by utilizing the tools and resources
offered.
Team Member Wellness Program: How We Thank You For All You Bring To
The Team
Rewarding Benefits Package:
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available!
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial
planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary
and an extra 50% on the next 2% of your salary. 401(k) is fully
vested upon the first contribution
Rewarding Hard Work:
- Incentive based bonus program
- Free room nights at our hotels and e mployee discounts within
your hotel brand
- Discounts for friends and family within your hotel brand
- Team Member of the Month, Quarter, and Year recognition and
bonus
- Discounted tickets to theme parks, musicals, movies, and more
through Tickets at Work
- Career Growth through our in-house training program with a path
personalized toyour desiredgoals
- Referral bonus programto ANY of our locations
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in
all municipalities where it is required by law.
Keywords: Residence Inn Tysons, Washington DC , Front Desk Supervisor, Other , Vienna, DC
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