Communications Specialist Sign on Bonus

Company: Northeast Healthcare Recruitment, Inc.
Location: Falls Church
Posted on: May 28, 2023

Job Description:

Communications Specialist Sign On Bonus up to $7,500!

Responsible for assimilatingvarious forms of information to make quality decisions while performing a widerange of specialized functions and complex communication services (requests fortransport, assessment and triage of multiple incoming requests for transport,and radio communications with all airborne aircraft) for all transportmodalities. Maintain effective and comprehensive communication with crewmembers (medical and aviation) and aircraft utilizing complex, statewide,multi-channeled voting radio system. Must also perform constant flightfollowing procedures with all aircraft during missions according to FAA and ourMedical policies. Documents appropriate and accurate detailed medicalinformation pertaining to patient condition and all aspects of transportactivity, which becomes a legal document. Coordinates the details of medicaltransports (nationally and internationally) by working with the aviation,medical and communications departments in conjunction with the requestingagency and other appropriate resources. Accurately inputs all flight and groundtransport information into network database with special regard to FAA Part 135and our Medical policies and procedures. Maintains a working knowledge of FAArules and regulations (pertaining to Part 135) and remains current and complieswith all policies and procedures. Maintains and facilitates positiverelationships with referring and receiving facilities and pre-hospital agenciesto ensure a safe, coordinated and expeditious response for emergency assistanceand/or transport for all customers internal and external. Utilizes goodcustomer service practices in accomplishing these tasks. Implements properprocedures for notification of administration personnel and/or appropriateagencies in the event of incidents, accidents, or emergency situationsinvolving personnel according to established policies and procedures. Attendscertain departmental staff meetings and continuing education meetings. Receiveincoming quote requests for long distance air medical transports. Using varioussoftware programs, calculate price quote based on closest appropriate fixedwing base. Educate caller as to all aspects of services associated with a longdistance air medical transport, i.e., aircraft, medical crew, ground ambulancearrangements, etc. Initiate front-end billing process for quoted patientaccounts going to Patient Financial Services. Assist Patient Financial Serviceswith follow-up on accounts as needed. On a daily basis, provide outboundfollow-up calls to requestors regarding quote status. Attempt to identify andfill backhaul (empty) flight legs. Keep transplant patient files current withup-to-date contact information, hospital and case management contacts, etc.

Schedule:

3& 4

Qualification & Experience:

• HighSchool Diploma or equivalent
• EMSand/or air medical communications experience preferred. Experience in publicrelations, customer service, marketing or sales and/or healthcare billing andinsurance preferred.
• Medicalterminology preferred.
• Mustbe computer literate and have a good working knowledge of Word and Excelsoftware programs. Must be able to learn custom and certain other softwareprograms.
• Mustpossess excellent customer service skills and have the ability to functioncalmly in a high pressure situation, think clearly and logically, and makeproblem-solving decisions based on information given.
• Mustbe able to pass pre-placement drug screening and background screen
• Thisbonus offering only applies to new hire candidates and may apply to candidatespreviously employed by us. Training Requirements:
  • SuccessfulCompletion of Communication Specialist Academy
  • New Hire Orientation Classes
  • DestinationZero
  • SuccessfulCompletion of King County Emergency Medical Dispatcher Certification Program
  • Yearlyrecurrent training courses as required to include HIPAA and Code of Conduct

Keywords: Northeast Healthcare Recruitment, Inc., Washington DC , Communications Specialist Sign on Bonus, Other , Falls Church, DC