NOC Senior System Engineer - TS/SCI

Company: Dunhill Professional Search
Location: Springfield
Posted on: May 28, 2023

Job Description:

Day shift hours : 6am-2:30pmThe NOC Senior System Engineer supports Microsoft's Systems hybrid cloud infrastructure and its applications. The NOC Operations team is responsible for monitoring all infrastructure and systems, remediating incidents, coordinating escalations, running support bridges, providing customer service, and performing all operations & maintenance activities of hybrid cloud resources. Job Responsibilities * Support the duties of the NOC; work with the NOC or shift lead(s) to execute and enhance NOC SOP's * Manage, coordinate, track, audit, report, process, assign and work tickets daily and across shifts * Manage, coordinate, implement and remediate security compliance & vulnerabilities * Provide system and application diagnoses to remediate issues while engaging other teams as needed * Provide compute resource system and application monitoring & remediation support * Provide advanced system and application access management support * Support and coordinate the implementation of middleware products, COTS, GOTS, and FOSS * Serve as Tier 3 service desk escalation support to customers and application owners * Provide and coordinate Tier 2 and 3 technical support to application teams * Provide Tier 3 troubleshooting support for physical and virtual based server systems * Provide Tier 3 troubleshooting support for desktops, laptops and other related hardware * Provide Tier 3 troubleshooting support for Citrix VDI infrastructure and virtual desktops * Provide troubleshooting support for MFP's and printers (including device management & spooling) * Develop/review SOP's and other documentation for use within the operations team * Perform tasks based on SOP's to perform system and application changes as required * Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts * Provide daily infrastructure analysis reports Minimum Qualifications * Bachelors in Computer Science or related field * 6+ years of continuous and progressive hands-on experience Clearance Level * Active TS/SCI clearance required Certification(s) * CompTIA Security+ certification (or one of the DoD 8570 IAT Level 1 required certs) required * ITIL v3.0 or Foundation Certifications highly recommended * Microsoft and/or Red Hat certifications highly desired Skills Proficiency

• Endpoint Security Operations * Database Activity Monitoring * Incident Response Operations * Forensic Analysis * Network Intrusion Detection Operations Job Specific Skills * Experience in Grafana or equivalent incident response tool * Azure or cloud experience * Experience in Sentinel * Building up dashboards * Must have flexibility in shift hours

Keywords: Dunhill Professional Search, Washington DC , NOC Senior System Engineer - TS/SCI, Other , Springfield, DC