System Operations Specialist
Company: BlackBerry Inc.
Location: Washington
Posted on: May 28, 2023
Job Description:
System Operations Specialist page is loaded System Operations
Specialist Apply locations Washington, District of Columbia time
type Full time posted on Posted Yesterday job requisition id
20230735 Worker Sub-Type:Regular -Job Description: - BlackBerry
Government Solutions is headquartered in -Washington, D.C -and
guides BlackBerry products through FedRAMP and Agency/Component
Authority to Operate (ATO) certifications, as well as oversee the
mandated continuous monitoring and maintenance of BlackBerry
FedRAMP cloud services.BlackBerry. Intelligent Security.
Everywhere.POSITION SUMMARYBlackBerry Government Solutions (BGS) is
seeking a full-time System Operations Specialist to work within the
Washington, DC area. The U.S. Cyber Security Operations Center
(CSOC) team within BGS performs security incident monitoring and
response, hunting for threats, and technical implementation and
support of security tooling and applications for BlackBerry
products in FedRAMP cloud environments. FedRAMP requires that cloud
solution providers continuously monitor their FedRAMP environments,
meet stringent reporting requirements for all incidents, rapidly
address known security weaknesses documented in Plan of Action and
Milestones (POAM), identify and document new and evolving risks,
and provide Federal customers with quarterly reports and annual
assessments.You will work within the CSOC team to ensure the
integrity of all security and network tools is maintained. You will
provide technical support and consulting services on all IT related
matters for CSOC, including laptop and desktop hardware,
peripherals, and mobile devices, software, and infrastructure
systems. -You will be responsible for patching, maintaining, and
upgrading applications and tools within the BGS IT environments and
subnets to meet and maintain compliance with NISPOM and DoD. You
will periodically support CSOC in maintaining the security posture
of the FedRAMP environments, analyze event data collected by CSOC
security tools, and generate specific recommendations with respect
to vulnerability and required solutions to mitigate them. You will
generate specific recommendations on system, security tool, and
process changes that will enhance the overall security of the
FedRAMP environments being monitored.The position will also provide
ad hoc training on application use and various internal process and
procedures as well as assist in providing periodic report,
inventory management, and other administrative tasks, as needed.
The successful candidate must be capable of providing optimum
customer service to a wide variety of users through professional
commitment and dedication. This candidate must also be able to
adapt to change and learn quickly in a highly dynamic
environment.The System Operations Specialist will be responsible
for responding to multiple vulnerabilities affecting CSOC
applications and tools. This role involves a strong technical and
analytical background, as you will need to be able to discover,
assess, and convey the potential impact and risk of security
vulnerabilities applicable to the existing or proposed FedRAMP
environment. -Responsibilities:
- US Citizenship required
- Operations and maintenance of the BGS IT network
- Support the BGS FSO to maintain compliance of the BGS IT
network with NISPOM and DoD requirements.
- Provide remote and local technical support to end users.
- Troubleshoot multiple computer platforms: Linux, Windows, and
Mobile Devices
- Provide support for multiple enterprise applications including
email, calendar, word processing, spreadsheets, presentations,
internet browsers, as well as specialized department-specific
applications.
- Familiar with network configurations: LAN, WAN, wireless, and
VPN
- Provide support for users who work at home, travel, or work
from a remote location.
- Remotely troubleshoot local and networked printers, including
multi-functional copiers
- Identify and resolve hardware and software application
conflicts.
- Familiarity with Azure cloud-based solutions and support of
same
- Ability to manage and support SSCM, Active Directory, Microsoft
O365, as well as expertise in Windows 10, VMWare, CommVault and
NetApp,
- Provide confidential support as directed by the Director of
BlackBerry Government Solutions (BGS)
- Open and close service requests, as well as manage the
classification, assignment, tracking, and completion of
requests.
- Help identify and implement innovative solutions for
customers.
- Ensure that resolutions are consistent with company
standards.
- Work with BlackBerry corporate IT as needed for BGS needs. We
are looking for individuals 1-3 years of experience with the
following skills & qualifications:
- Knowledge of Cloud, Windows, and Microsoft Office suite of
applications
- Knowledge of maintaining an IT environment for cleared
facilities, NISPOM, DoD
- Certifications such as, MCSE, VCP, Security+,Network+,CCNA are
a strong asset
- Familiar with basic network concepts (e.g., TCP IP, Windows
Networking, Ethernet)
- Analyzing data and drawing appropriate conclusions, then
recommending changes
- Ability and willingness to work extended hours or a modified
schedule to support planned activities or emergency situations
- Ability to communicate clearly with technical and non-technical
audiences, both verbally and written
- Outstanding customer service and people skills
- Excellent organizational skills and ability to prioritize tasks
among many competing requests
- Initiative-taker with an aptitude for learning
- Ability to work in teams and in a team environment.
- PKI knowledge is Plus#LI-DA1Scheduled Weekly Hours:40 0:00 -/ -
2:10 About Us BlackBerry (NYSE: BB; TSX: BB) is a trusted security
software and services company that provides enterprises and
governments with the technology they need to secure the Internet of
Things. Headquartered in Waterloo, Ontario, the company is
unwavering in its commitment to safety, cybersecurity and data
privacy, and leads in key areas such as artificial intelligence,
endpoint security and management, encryption and embedded systems.
You couldn't choose a more exciting time to consider joining us!
For more information, visit BlackBerry.com and follow @BlackBerry.
-2023 -BlackBerry. All right reserved. BlackBerry - and related
trademarks, names, and logos are the property of BlackBerry Limited
and are registered and/or used in the U.S. and countries around the
world.It is the policy of BlackBerry to ensure equal employment
opportunity without discrimination or harassment on the basis of
race, color, creed, religion, national origin, alienage or
citizenship, status, age, sex, sexual orientation, gender identity
or expression, marital or domestic/civil partnership status,
disability, veteran status, genetic information, or any other basis
protected by law.EEO Minorities/Females/Protected Veteran/Disabled
BlackBerry strives to create an accessible and inclusive
application and selection process and is committed to working with
and providing reasonable accommodation to job applicants who may
require provisions to participate in the selection process. Should
you require an accommodation, please contact -
recruitment@blackberry.com -or contact our HR department by calling
1-519-888-7465. We will reply to your request as soon as possible.
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Keywords: BlackBerry Inc., Washington DC , System Operations Specialist, Other , Washington, DC
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