Dispatcher Lead

Company: Keolis North America
Location: Woodbridge
Posted on: May 29, 2023

Job Description:

Rate of Pay: - $27.00/Hour - Knowledge and Experience -

• Must be 21 years of age or older
• High School Diploma or GED
• Current and Valid Driver's License or CDL (Commercial Driver's License) with Passenger Endorsement. (MUST BE ABLE TO OBTAIN CDL WITHIN 6 MONTHS OF EMPLOYEMENT
• Previous experience (3 years) in the transit industry either as a driver or dispatcher, preferably in a paratransit environment a plus
• Must be dependable with reliable transportation to get to and from work
• Computer literate using a Windows-based computer operating system
• Strong knowledge of the service area (Multi County area including DC)
• Must have a valid CDL -
• Must be able to read, write and speak English
• Must be able and willing to work a flexible schedule that may include nights, weekends and holidays
• Must be able to work in a high-pressure, fast-paced environment and communicate at all times in a professional and courteous manor
• Must be able to work in a union environment
• Must be able to pass a pre-employment drug screen and background check Please note: - Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail. Key Accountabilities
  • Ensure that all dispatchers fulfill the obligations of their job description.
  • Ensure that all dispatchers display the maturity and professionalism that is expected not only under Keolis policy, but also in deference to our position as ambassadors to our client, guests, visitors and residents of Fort. Lauderdale.
  • Conduct on-going training to ensure dispatcher compliance to company needs.
  • Ensure that all stations and functions are continuously manned (coordinates breaks and assigns replacement personnel as necessary).
  • Ensure that all routes adhere to lunch and break compliance.
  • Monitor call activity to ensure that dispatchers are responding to inbound calls promptly.
  • Monitor AVL screen to ensure that dispatchers identify and compensate for late running routes.
  • Notify all appropriate management personnel of all incidents and accidents.
  • Ensure that standby personnel are accounted for and utilized appropriately.
  • Refer disciplinary matters to appropriate operations or human resources personnel.
  • Counsel employees and refer payroll or other administrative issues to appropriate management personnel.
  • Interface with Maintenance Department to accomplish roadside assistance.
  • Interface with Safety Department and Operation Department to fully document incidents and accidents via Accident/Incident Notification Forms.
  • Troubleshoot technical problems with GPS or cellular communication equipment
  • Other duties as assigned. - Additional Statements Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. If applying for a safety sensitive position, it may require a physical examination. Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. - Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate. EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible. #CB INDHP

Keywords: Keolis North America, Washington DC , Dispatcher Lead, Other , Woodbridge, DC