Dispatcher Lead
Company: Keolis North America
Location: Woodbridge
Posted on: May 29, 2023
Job Description:
Rate of Pay: - $27.00/Hour - Knowledge and Experience -
- Must be 21 years of age or older
- High School Diploma or GED
- Current and Valid Driver's License or CDL (Commercial Driver's
License) with Passenger Endorsement. (MUST BE ABLE TO OBTAIN CDL
WITHIN 6 MONTHS OF EMPLOYEMENT
- Previous experience (3 years) in the transit industry either as
a driver or dispatcher, preferably in a paratransit environment a
plus
- Must be dependable with reliable transportation to get to and
from work
- Computer literate using a Windows-based computer operating
system
- Strong knowledge of the service area (Multi County area
including DC)
- Must have a valid CDL -
- Must be able to read, write and speak English
- Must be able and willing to work a flexible schedule that may
include nights, weekends and holidays
- Must be able to work in a high-pressure, fast-paced environment
and communicate at all times in a professional and courteous
manor
- Must be able to work in a union environment
- Must be able to pass a pre-employment drug screen and
background check Please note: - Job duties or specific job title
could vary; where covered by a collective bargaining agreement the
provisions of that agreement may prevail. Key Accountabilities
- Ensure that all dispatchers fulfill the obligations of their
job description.
- Ensure that all dispatchers display the maturity and
professionalism that is expected not only under Keolis policy, but
also in deference to our position as ambassadors to our client,
guests, visitors and residents of Fort. Lauderdale.
- Conduct on-going training to ensure dispatcher compliance to
company needs.
- Ensure that all stations and functions are continuously manned
(coordinates breaks and assigns replacement personnel as
necessary).
- Ensure that all routes adhere to lunch and break
compliance.
- Monitor call activity to ensure that dispatchers are responding
to inbound calls promptly.
- Monitor AVL screen to ensure that dispatchers identify and
compensate for late running routes.
- Notify all appropriate management personnel of all incidents
and accidents.
- Ensure that standby personnel are accounted for and utilized
appropriately.
- Refer disciplinary matters to appropriate operations or human
resources personnel.
- Counsel employees and refer payroll or other administrative
issues to appropriate management personnel.
- Interface with Maintenance Department to accomplish roadside
assistance.
- Interface with Safety Department and Operation Department to
fully document incidents and accidents via Accident/Incident
Notification Forms.
- Troubleshoot technical problems with GPS or cellular
communication equipment
- Other duties as assigned. - Additional Statements Drug and
alcohol screening: Employment contingent upon passing
pre-employment drug and alcohol screen. Also, contingent upon
receiving a favorable background check. If applying for a safety
sensitive position, it may require a physical examination. Safety
commitment: Safety is a way of life at Keolis. By placing safety
first, we ensure the wellbeing of our employees, customers, and
communities. Together we can become the most successful
transportation company in the world. - Environmental commitment:
Keolis is committed to protecting the environment by minimizing the
impact of operations to our people and the communities in which we
operate. EEO statement: Our policy is to afford Equal Employment
Opportunity to qualified individuals regardless of their race,
color, sex, religion, age, creed, marital status, national origin,
ancestry, physical or mental disability, sexual orientation, or
gender identification. We maintain a drug-free workplace and
perform pre-employment substance abuse testing. Disclaimer and
closing statement: The above statements are intended to describe
the general nature and level of work performed by employees
assigned to this classification. They are not intended to be
construed as an exhaustive list of all responsibilities, duties,
and skills required of employees assigned to this job. Keolis is
committed to offering our employees competitive compensation and
benefits, opportunities for development and growth throughout an
exciting and rewarding career, and the safest work environment
possible. #CB INDHP
Keywords: Keolis North America, Washington DC , Dispatcher Lead, Other , Woodbridge, DC
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