Guest Support Associate
Company: Marriott
Location: Washington
Posted on: May 27, 2023
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Job Description:
Job Number 23083369 Job Category Rooms & Guest Services
Operations Location The Mayflower Hotel Autograph Collection, 1127
Connecticut Avenue NW, Washington, District of Columbia, United
States VIEW ON MAP Schedule Full-Time Located Remotely? N
Relocation? N Position Type Non-Management Welcome to our family As
a world-class leader in the travel industry, there's no better
place to make your mark. If you have the natural ability to
communicate and enjoy working with others, we welcome you to join
our global family. Here, you will find a place where your
personality and ideas are as appreciated as the work you do. Each
day will open your mind to a world of possibilities, growth
opportunities and the chance to meet people from all corners of the
globe. The impact you'll make No matter whether a guest arrives
weary from their travels or excited for a vacation, you know what
to do to make them feel at home. They will appreciate the pristine
lobby, your warm welcome, and your efficiency in getting them
checked in and pointed in the right direction. When they know you
genuinely care about the quality of their stay, you are operating
at a level of excellence. What you'll do Organize, confirm and
process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed Provide
guests with room and hotel information, directions, amenities and
local interests Run daily reports, reviewing to see what needs to
be communicated to the next shift's staff Complete cashier and
closing reports, counting the bank at the end of each shift
securely Accept and record wake-up calls, delivering to the right
department Communicate any emergency, lost item or theft to proper
security staff and/or authorities Keep contingency lists in case of
emergency and communicate any necessary messages Perks you deserve
We'll support you in and out of the workplace by offering:
Team-spirited coworkers Encouraging leadership Support to live a
life of wellbeing and happiness Opportunities to serve and give
back to the community Discounts on hotel rooms, gift shop items,
food and beverage Recognition programs What we're looking for A
warm, people-oriented demeanor A team-first attitude A gift for
paying attention to the smallest details This role requires
compliance with quality assurance expectations and standards. You
may be required to stand, sit, or walk for an extended period of
time. Move, lift, carry, push, pull, and place objects weighing
less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors. You're welcomed
here Our highest priority is making you feel as welcome as our
guests. We want you to feel comfortable being yourself and to know
you're important to us. You'll make an impact in your role, and for
that, you'll be appreciated and valued. Marriott International is
an equal opportunity employer. We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as
disability and veteran status, or any other basis covered under
applicable law. Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state, local law. Marriott's Autograph
Collection features a select group of upscale and luxury
independent partner hotels, each with its own distinct personality,
experience, style and features. Located in major cities and
desirable destinations around the world, Autograph guests favor
hotel stays that reflect their own unique and personal styles. Be a
part of our team and deliver an innovative guest experiences that
resists predictability.
Keywords: Marriott, Washington DC , Guest Support Associate, Other , Washington, DC
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