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M365 - O365 Subject Matter Expert (SME)

Company: RPMGlobal
Location: Fairfax
Posted on: March 20, 2023

Job Description:

ECS is seeking a M365 - O365 Subject Matter Expert (SME) to work in our Fairfax, VA office. Job Description: ECS is seeking an experienced Microsoft - Office 365 (M365-O365) Subject Matter Expert (SME) to work in our Fairfax, VA office in a hybrid on-site/remote capacity. ECS is seeking an experienced M365-O365 SME with SharePoint and Teams experience. The candidate will provide support to a high-profile M365 tenant in M365 Government Community Cloud High (GCC High) - the cloud platform for cleared personnel and organizations supporting the Department of Defense (DoD). The candidate will guide governance discussions, requirements gathering, and analysis; and propose technical solutions to implement, monitor, and maintain long-term compliance with tenant baseline configurations. The successful candidate has experience developing enterprise policies for internal and external content sharing and collaboration across all O365 core services (Teams, Exchange, OneDrive, SharePoint), and also has experience working in, and supporting, Cloud infrastructure and virtual desktop environments. Job Responsibilities:

  • Integrate with, and support, a team of SMEs in a highly agile environment to implement best-in-class multi-Cloud solutions for large DoD program(s).
  • Work within a Cloud Engineering team to implement and maintain M365-O365 solutions and new capabilities for customers.
  • Identify enterprise and customer-specific issues in M365-O365, and work within the Cloud Engineering team to implement resolutions.
  • Provide user support and conduct user software and hardware training to formulate technology solutions and ensure the effective safeguarding and sharing of enterprise data.
  • Develop tools and scripts to automate deployment, troubleshooting, monitoring, and diagnostics activities.
  • Perform M365-O365 reach-back support, and provide quick resolutions to reported problems.
  • Function as a technical escalation point within the Cloud Engineering team. Required Skills:
    • Active DoD Secret security clearance, with the ability and willingness to obtain a Top Secret security clearance.
    • Bachelor's degree in Computer Science; Information Systems Management; or similar Science, Technology, Engineering and Mathematics (STEM) discipline; 5+ years of relevant, hands-on, professional experience may be substituted for a degree.
    • Microsoft 365 Certified (MS-100/101/203/700 preferred).
    • 5+ years of progressive experience supporting Microsoft 365 Application Services:
      • M365-O365 administration of application and services in a hybrid server environment.
      • Teams, Exchange, SharePoint, and OneDrive administration and policy management.
      • Understanding of M365-O365 licensing.
      • 5+ years establishing and maintaining O365 Exchange mailboxes, user accounts, and distribution groups; and providing input on enterprise Exchange policies and procedures.
      • OneDrive configuration and administration.
      • PowerShell scripts creation.
      • Experience supporting mission critical, 24x7 systems.
      • Demonstrated ability to communicate clearly and effectively, both orally and in writing.
      • Political savvy to confront difficult problems in a positive and creative way.
      • Exceptional ability to expertly balance multiple, competing priorities and execute all in accordance with articulated timelines and requirements.
      • A motivated, self-starter who enthusiastically tackles challenging operational problems and can quickly grasp and implement creative solutions.
      • Ability to work independently, and collaboratively, as part of a team.
      • Ability to travel (up to 25%) to OCONUS and CONUS locations; may be expected to travel OCONUS multiple times over the lifespan of the effort. Desired Skills: Preference given to candidates with:
        • Active DoD Top Secret security clearance.
        • DoD 8570 Compliant, minimum IAT Level II; CompTIA Security+ and/or CISSP certification preferred.
        • Experience working with DoD organizations and/or performers.
        • Prior hands-on support for Windows and Linux Server / Desktop endpoints.
        • Proficiency with Cloud networking, as well as troubleshooting Cloud networking environments (IP networking, VPNs, DNS, and load balancing)
        • Thorough understanding of firewalls, NAT, SSL-TLS, etc.
        • Experience with one or more automation languages (ARM-Bicep Templates, BASH, Python)
        • Familiarity with identity and authentication processes (SSO-Federation, AD-Azure AD etc.). ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans. ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People. The ECS Career Center is accessible to any and all users. If you would like to contact us regarding the accessibility of this portal or you need assistance completing the application process, please contact Karleigh Chavez, Recruiting Support Analyst, at 571-620-7408 or karleigh.chavez@ecstech.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Keywords: RPMGlobal, Washington DC , M365 - O365 Subject Matter Expert (SME), Other , Fairfax, DC

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