Debt Mortgage Counselor II
Company: Aston Carter
Posted on: March 20, 2023
Debt Mortgage Counselor IIHybrid - Suitland, MDDescription:The
Debt Counselor II works to contact members who have delinquent real
estate and consumer accounts for the purposes of collecting these
delinquencies and negotiating payment terms in compliance with
departmental standards, policies and procedures in efforts to
mitigate losses, provides assistance and guidance to less
experienced counselors, to include review of work, guidance of
collection techniques and advice on options to pursue collection,
and serves as a mentor to less experienced staff.The position's
essential duties include the following:
- Initiates appropriate follow up activity on delinquent accounts
and maintains on line chronological records of all facts,
information developed and actions taken.
- Determines reason for delinquency and establishes an equitable
payment arrangement enlisting the cooperation of the member,
tracking member's compliance to revised payment schedule.
- Provides financial counseling and assistance to members who are
experiencing financial difficulties as needed.
- Assist borrowers to find solutions to maintain home ownership,
including HAMP and proprietary modifications.
- Familiar with all aspects of FNMA guidelines for in
Delinquency/Default prevention and Management. Ensure necessary
information and complete packages are received in a timely manner,
maintained, tracked, and logged.
- Analyzes information in the member's record, decides what
action will be taken and selects a method for effecting that
- Negotiates to establish mutually agreeable repayment
arrangements with delinquent members to include extension
- Recommends appropriate course of action when members refuse to
make satisfactory repayment arrangements (i.e. foreclosures,
repossession, litigation, charge-off, loss mitigation to included
but not limited to payment modification, deferral and/or
- Ensures appropriate documentation is available for chosen
course of action.
- Performs skip-tracing by contacting third parties such as
relatives of the delinquent member, employers, personnel officers,
creditors, or credit bureaus in order to locate, contact and
collect from members whose whereabouts are unknown.
- Prepares various reports and logs for review.Skills:
- Financial collections
- Mortgage collections
- Customer service
- Collection callsAdditional Skills & Qualifications:
- Mortgage loans collections About Aston Carter: Please Note:
Scammers are posing as Aston Carter. We'll never contact you via
Gmail, Telegram, or WhatsApp and we'll never solicit money from
you. At Aston Carter, we're dedicated to expanding career
opportunities for the skilled professionals who power our business.
Our success is driven by the talented, motivated people who join
our team across a range of positions - from recruiting, sales and
delivery to corporate roles. As part of our team, employees have
the opportunity for long-term career success, where hard work is
rewarded and the potential for growth is limitless. Established in
1997, Aston Carter is a leading staffing and consulting firm,
providing high-caliber talent and premium services to more than
7,000 companies across North America. Spanning four continents and
more than 200 offices, we extend our clients' capabilities by
seeking solvers and delivering solutions to address today's
workforce challenges. For organizations looking for innovative
solutions shaped by critical-thinking professionals, visit . Aston
Carter is a company within Allegis Group, a global leader in talent
solutions. The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law. If you would like to request a
reasonable accommodation, such as the modification or adjustment of
the job application process or interviewing process due to a
disability, please call or email for other accommodation options.
However, if you have questions about this position, please contact
the Recruiter located at the bottom of the job posting. The
Recruiter is the sole point of contact for questions about this
Keywords: Aston Carter, Washington DC , Debt Mortgage Counselor II, Other , Suitland, DC
Didn't find what you're looking for? Search again!
Loading more jobs...