Epic Provider Support Specialist

Company: OrthoVirginia
Location: Fairfax
Posted on: March 20, 2023

Job Description:

OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Provider Support Specialist to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program. Job Summary The Provider Support Specialist I (PSS) is responsible for providing on-site floor support to providers in need of assistance with navigation of the Epic electronic health record, workflow education, personalization and communication of optimization enhancements. The PSS I works closely with the analyst and IT teams in identifying, troubleshooting and resolving technical or end user issues with the Epic EHR, speech recognition software, and PACS applications. The PSS I assists with provider and scribe training to end users in their respective region and works in conjunction with counterparts in this role for each region. This position reports directly to the Manager, Provider Support. Primary Functions & Accountabilities Travel to offices within assigned region and between all OrthoVirginia regions on short notice Meet with providers individually in clinic setting to provide direct support and troubleshooting as they engage Epic, MModal, PACS other third-party applications Monitor end user workflows to identify trends in efficiency with use of Epic Report technical or end user issues to the analyst team using the ServiceNow helpdesk ticketing system Assist analyst team with resolving end user reported issues by providing onsite outreach Recommend enhancements to end user workflows with tools available within Epic, MModal, PACS and other third-party applications Provide remediation to end users engaging Epic in a capacity outside of the system design and/or their training Assist with Epic training courses for providers and scribes within assigned region Assist with ongoing individual provider training sessions leveraging Signal data in alignment with organizational initiatives for provider EHR education Communicate frequently with PSS counterparts in other regions Perform additional responsibilities as assigned Core Competencies Patient Focus : The extent to which we put patients and their needs first is a primary focus of our actions; developing and sustaining productive patient relationships. Educating patients, building relationships, and taking action to comprehensively meet patient needs and concerns. Confidentiality : The extent to which we protect patient privacy by preventing the disclosure of patient information to any unauthorized individuals. In addition, respect for the privacy of colleagues by preventing disclosure of their personal information to any unauthorized parties. Safety : Adherence to safety policies and procedures in performance of job duties. Reporting observed or suspected violations, hazards and noncompliance according to practice policy. Observing safety measures in performance of job duties. Communication: The ability to effectively communicate, in verbal and written form, with patients, colleagues, and outside parties. Clarity, timeliness, appropriateness, effect and outcome of communications. Teamwork: Ability to work effectively with colleagues and managers. Keeps others informed of work status and changes that relate to their activities; and encourage team cooperation to successfully carry out team initiatives. The extent to which we demonstrate enthusiasm, courtesy, pride in our work, flexibility and spirit of collaboration. Accountability, Productivity, and Planning : The extent to which the employee recognizes personal responsibility, attains goals and achieves high quality results. Our ability to set priorities among activities, utilize available resources, cope with changing conditions and unforeseen events, and assuming responsibility for outcomes. Professionalism: Ability to represent the practice as a professional and high-quality organization. Promoting a positive image of OrthoVirginia, Inc. through actions within the work environment and when representing the practice in the community. Professional Development: Maintaining and promoting professional competence through continuing education and other learning experiences. Seeking new learning experiences by accepting challenging opportunities and responsibilities. Objectively evaluating suggestions or constructive feedback, and attempting to improve performance or seeking resources/guidance as needed. Knowledge/Skills/Abilities Proficient computer and typing skills Knowledge in general medical terminology, orthopaedic conditions and treatments, and clinical workflows unique to an independent musculoskeletal practice Organizational skills with focus on tracking end user performance and improving workflows with use of the EMR Skill in establishing and maintaining effective working relationships with physicians, physician assistants, nurse practitioners, physical therapists, occupational therapists, office managers, and clinical staff Ability to communicate effectively, both verbally and in writing Ability to work in a fast-paced environment Ability to provide reliable transportation. Position Requirements Bachelor's degree in Life or Health sciences preferred. Prior experience with Epic electronic medical record preferred 2 years of clinical experience preferred Travel required Employment Type: Full Time

Keywords: OrthoVirginia, Washington DC , Epic Provider Support Specialist, Other , Fairfax, DC