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Principal Operations Strategy

Company: Discover
Location: Washington
Posted on: March 20, 2023

Job Description:

Principal Operations Strategy
About This Role
Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Ourcollaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
Responsible for providing strategic and tactical direction to internal processes to reduce problem inventory and improve resolution time. Creates executive level reporting to identify opportunities and demonstrate progress. Ensures efficient and compliant servicing operations while ensuring a world class customer service experience.

  • Collaborates with business partners on process enhancements, communicates operational implications, and suggests alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity), commits to approaches selected by leadership and leads the implementation.

  • Plans, coordinates, and executes activities that support business partner initiatives across the organization and ensures operations expectations for timeliness, quality, and efficiency are delivered in conjunction with internal and external parties.

  • Actively monitors quality levels, communicates opportunities for improvement, and collaborates with team to improve service levels.

  • Analyzes processes to identify blockers and delays. Works with cross functional teams to drive improvements.

  • Create and maintain process flows and related procedures. Leads training initiatives to ensure adherence to processes.

  • Defines, builds, and analyze standard reports to identify trends and opportunities.

  • Manages relationships with business partners and management of system-related projects from idea to implementation.

  • Serves as the primary liaison between business partners and operations teams for servicing processes.

  • Ensures that sound operational processes and procedures are developed and documented.

    Minimum Qualifications
    At a minimum, here's what we need from you:

    • Bachelor's Degree in Business, Arts and Sciences, or related field

    • 6+ years of experience in Customer Service or Financial Services Operations

    • In lieu of a degree, 8+ years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field

      Preferred Qualifications
      If we had our say, we'd also look for:

      • Master's Degree in Business, Arts and Sciences, or related field

        What are you waiting for? Apply today!
        All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
        The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer(EEO is the law) (https://www1.eeoc.gov/employers/poster.cfm) . We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Keywords: Discover, Washington DC , Principal Operations Strategy, Other , Washington, DC

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