Principal Operations Strategy
Company: Discover
Location: Washington
Posted on: March 20, 2023
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Job Description:
Principal Operations Strategy
Remote
R18631
About This Role
Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Ourcollaborative
culture is built on three core behaviors: We Play to Win, We Get
Better Every Day & We Succeed Together.And we mean it - we want you
to grow and make a difference at one of the world's leading digital
banking and payments companies. We value what makes you unique so
that you have an opportunity to shine.
Come build your future, while being the reason millions of people
find a brighter financial future with Discover.
Job Description
Responsible for providing strategic and tactical direction to
internal processes to reduce problem inventory and improve
resolution time. Creates executive level reporting to identify
opportunities and demonstrate progress. Ensures efficient and
compliant servicing operations while ensuring a world class
customer service experience.
Responsibilities
Collaborates with business partners on process enhancements,
communicates operational implications, and suggests alternatives
that may achieve the same objectives but with more favorable impact
to operations (e.g., lower cost, less complexity), commits to
approaches selected by leadership and leads the implementation.
Plans, coordinates, and executes activities that support business
partner initiatives across the organization and ensures operations
expectations for timeliness, quality, and efficiency are delivered
in conjunction with internal and external parties.
Actively monitors quality levels, communicates opportunities for
improvement, and collaborates with team to improve service
levels.
Analyzes processes to identify blockers and delays. Works with
cross functional teams to drive improvements.
Create and maintain process flows and related procedures. Leads
training initiatives to ensure adherence to processes.
Defines, builds, and analyze standard reports to identify trends
and opportunities.
Manages relationships with business partners and management of
system-related projects from idea to implementation.
Serves as the primary liaison between business partners and
operations teams for servicing processes.
Ensures that sound operational processes and procedures are
developed and documented.
Minimum Qualifications
At a minimum, here's what we need from you:
Bachelor's Degree in Business, Arts and Sciences, or related
field
6+ years of experience in Customer Service or Financial Services
Operations
In lieu of a degree, 8+ years of experience in applicable line of
business (Deposits, Personal Loans, Student Loans), or related
field
Preferred Qualifications
If we had our say, we'd also look for:
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of
our work. To deliver on our promises to our customers, each of us
contribute every day to a culture that values compliance and risk
management.
The same way we treat our employees is how we treat all applicants
- with respect. Discover Financial Services is an equal opportunity
employer(EEO is the law)
(https://www1.eeoc.gov/employers/poster.cfm) . We thrive on
diversity & inclusion. You will be treated fairly throughout our
recruiting process and without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin,
disability, or veteran status in consideration for a career at
Discover.
Keywords: Discover, Washington DC , Principal Operations Strategy, Other , Washington, DC
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