Resident Services Coordinator/Specialist

Company: Edgewood Management
Location: Washington
Posted on: March 19, 2023

Job Description:

Resident Service SpecialistThe Resident Service Specialist is responsible for supportive services for residents and managing the participation in programs and community activities. Organize and coordinate resident functions, including parties, birthday activities, welcome events, unit visits, and any other celebrations as directed. Help Manage customer support to residents by providing assistance with service requests, accounting, rental issues, and coordinating any other miscellaneous resident related functions to achieve community goals. Essential Duties and Responsibilities: --- Provides referral and information about services to meet individual needs and enhance resident quality of life including a focus on maintaining housing stability--- Manage the front desk and light office assistance.--- Assist with technology education for residents and facilitate on campus learning of any kind.--- Assess and coordinate resident referrals and resources by recommending solutions to resolve resident issues impacting their life and refer them to suitable community services, resources, and entitlement programs, as appropriate--- Build relationships with residents to better understand their aspirations and goals and connect them with local resources and opportunities--- Support partnerships with local organizations to successfully engage residents--- Design and teach computer classes, including creating course outlines and written material for workshops--- Provide one-to-one technology support to residents--- Specific hours may be required weekly per property need: Early Evenings--- Track and monitor RSC budget--- Coordinate resident support and provide resources for housing stabilization issues such as late rent payments, housekeeping and other lease violations--- Conduct resident outreach for programs via social media, home visits, door knocking, newsletter distribution, mailings, events, etc--- Process Reasonable Accommodation requests for residents with disabilitiesJob Requirements:--- Experience working with older adults, and issues relating to isolation, health and wellness and other social determinants of health--- A genuine love for people and a desire to make a difference in their life.--- Patience, friendly demeanor and a fun, happy personality--- Minimum Two-year of experience in customer service or working with youth and families--- Excellent customer service skills--- High level of interpersonal, conflict management and communication skills--- Comfort with Microsoft Office Suite--- Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services--- Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners--- Ability to collect and track data in order to provide information necessary to assess programs and partnerships and inform strategies--- Proficiency with technology and an interest in learning how to integrate new technology-based tools and resources into programming--- Excellent communication, organization, problem-solving and writing skills--- Early evenings requiredEdgewood prides itself on offering a competitive salary and extensive, market-competitive health and welfare BENEFITS including:--- Medical, Dental & Vision--- Prescription Drug Program--- Paid Vacation & Holiday--- Paid Personal/ Sick Leave--- Company Paid Life Insurance--- Company Paid AD& D Insurance--- Company Paid Short- Term--- Company Paid Long-term Disability--- Supplemental Life Insurance--- Dependent Supplemental Life Insurance--- Educational Assistance--- Financial Planning--- Retirement Savings Plan with company matching--- Company outings and eventsEducationHigh school diploma or GED. This position requires the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions. Professional ExperienceA minimum of three years of experience in residential property management and Lease UpAttendance/Travel RequirementsThe position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state. You must also be able to attend certain resident events that are held after hours.Computer skills--- Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs--- Basic Internet knowledgePhysical DemandsMust be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.Learning & DevelopmentMaintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.Edgewood Management prides itself on offering a modest salary and extensive, market-competitive health and welfare benefits:--- Medical, Dental & Vision--- Prescription Drug Program--- Paid Vacation & Holiday--- Paid Personal/ Sick Leave--- Company Paid Life Insurance--- Company Paid AD& D Insurance--- Company Paid Short-Term--- Company Paid Long-term Disability--- Supplemental Life Insurance--- Dependent Supplemental Life Insurance--- Educational Assistance--- Financial Planning--- Retirement Savings Plan with company matching--- Company outings and eventsEdgewood Management Corporation is a 50+ year old premiere affordable property management company, providing superior real estate and property management for a portfolio of over 20,000 units in many states plus the District of Columbia. Edgewood's portfolio represents a variety of multifamily products that include high-rise, mid-rise, garden and townhouse style rental units for all varieties of affordable programs as well as market rate/conventional properties. We have an exceptional track record to resolve problems and reposition troubled assets in all areas: operations, administrative, financial and physical. We are consistently ranked among the Top 100 Largest Managers of Affordable Housing by the National Affordable Housing Management Association (NAHMA), thanks to the outstanding leadership and talent in our company. Our reputation for providing high quality services with integrity has earned us the trust of our clients and our employees. We offer a supportive environment where employees are encouraged to develop their skills and talents to their fullest potential, and we are always looking for positive, motivated, and hardworking individuals to join our team.Edgewood Management Corporation is committed to a diverse workforce and is an Equal Opportunity Employer.

Keywords: Edgewood Management, Washington DC , Resident Services Coordinator/Specialist, Other , Washington, DC