End User Support

Company: ASGN Incorporated
Location: Fairfax
Posted on: March 19, 2023

Job Description:

Job#: Job Description: Apex Systems is looking to hire an IT Support Specialist for one of our clients in Fair Lakes, VA!If you're interested in applying, please send an updated resume to Vicci at Title: Entry Level Helpdesk TechnicianContract Pay Rate: $17.00 / Hourly RateLocation: Fair Lakes, VAContract Type: Long Term ContractJob DescriptionUse support desk incident tracking systemsCreate and manage incident (issue) tickets, provide caller with ticket number and estimated resolution timeVerify that software/equipment is properly configured and network connectivity is operational and correct connected to the networkFollow helpdesk scripts to analyze and resolve system hardware and software issues, troubleshoot network and communication problems, and transfer or escalate issuesEscalate issues as needed to next Tier supportConduct follow-up to ensure issue is resolved and ticket is closedUse ordering system to order and track replacement partsLearn to re-configure CPU/laptop based scanning systems and web-based configuration systemsProvides technical support to business area management and staffs for personal computer systems software, hardware, and network connectivity. Installs, configures and troubleshoots desktop systems, workstations, and network connectivity issues.Accountable for asset management of the information technology hardware.May assign and maintain user passwords for specialized software.Requirements:Must be open to working any of the days mentioned in the scheduleSome form of IT KnowledgeMust have lived within the U.S. for the last 5 YearsMUST be able to work any of the following Hours of Operation:Monday - Friday: (6:00am - 7:00pm)Saturday: (6:00am - 2:00pm)Sundays/Holidays: (5:00am - 12:00pm)EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .Employee Type:ContractLocation:Fairfax, VA, USJob Type:Engineering and TechniciansDate Posted:October 26, 2022

Keywords: ASGN Incorporated, Washington DC , End User Support, Other , Fairfax, DC