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FT Customer Experience Specialist (Work From Home)

Company: Diamond Foundry
Location: Vienna
Posted on: January 27, 2023

Job Description:

[Customer Service / Retail Sales / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Experience Specialist you'll: Assist and respond to customers with a wide variety of needs via phone, chat, text and email; Retain a high level of knowledge and familiarity with Diamond Foundry/VRAI's designs, prices, product specifications, policies, warranties and more to communicate quickly and clearly to customers; Be a trusted advisor and assist clients with jewelry selection, diamond education, jewelry care, and company policy; Diligently track and communicate customer issues, concerns and recommendations within the CX platform; Manage repairs, returns, shipping investigations and made-to-order tracking...Hiring Fast > >

Keywords: Diamond Foundry, Washington DC , FT Customer Experience Specialist (Work From Home), Other , Vienna, DC

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