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Veterinary Receptionist

Company: Veterinary Referral Associates
Location: Gaithersburg
Posted on: January 27, 2023

Job Description:

Overview:
Are you a friendly, outgoing individual with experience in veterinary medicine who wants to work in an environment where you can be part of a team? Are you looking for a fast paced, client oriented career where you can make a difference in the lives of people and their pets?Veterinary Referral Associates is looking for full time, professional receptionist to work mid and closing shifts, Friday-Sunday, -in our busy 24-hour veterinary emergency and specialty hospital in Gaithersburg, MD.Open Shifts:Friday-Sunday, 12:00pm-12:00am *eligible for weekend shift differential*Friday-Sunday, 10:00am-10:00pm *eligible for weekend shift differential*Education and Experience:Candidate MUST have experience working in a veterinary hospital.***Candidate must have at least 2 years of experience working in customer service, i.e. veterinary, restaurant, retail or service business.Candidate must have high school diploma or equivalent.Experience with Cornerstone is a plus!Ideal Candidate's Knowledge, Skills, and Abilities:Excellent communication and client service skillsAbility to work individually and in a team oriented environmentAbility to take directionAbility to handle money accurately and honestlyBe well groomed and organizedBe friendly, outgoing and people-orientedMust have sound decision making skills and be able to multi-task while working in an environment of stress -

Responsibilities:
Position Overview: The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.Tasks include: Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately. Organize and process all payment plans, billing statements, and collections. Perform cashiering duties; process refunds, returns and credits as needed.Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.Receive and distribute incoming mail; and process outgoing mail.Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.Respond to client emails; type and edit a variety of correspondence, and process faxes. Able to learn basic veterinary medicine terminology.Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software. -

Qualifications:
Minimum Qualifications/Requirements:High school diploma, GED or equivalent combination of education, and/or experience.Knowledge of clerical procedures such as alphabetizing files and records.Must be flexible with scheduling and able to work some weekends and holiday.Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

How to Apply:
In addition to a rewarding career opportunity and paid time off, Veterinary Referral Associates offers subsidized employee pet care; employee health, dental and vision options; 401(k) along with insurance and disability coverage options.If you're interested in working in this dynamic environment, please apply now through PetVetCareers.com!

Keywords: Veterinary Referral Associates, Washington DC , Veterinary Receptionist, Other , Gaithersburg, DC

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