Veterinary Receptionist
Company: Veterinary Referral Associates
Location: Gaithersburg
Posted on: January 27, 2023
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Job Description:
Overview:
Are you a friendly, outgoing individual with experience in
veterinary medicine who wants to work in an environment where you
can be part of a team? Are you looking for a fast paced, client
oriented career where you can make a difference in the lives of
people and their pets?Veterinary Referral Associates is looking for
full time, professional receptionist to work mid and closing
shifts, Friday-Sunday, -in our busy 24-hour veterinary emergency
and specialty hospital in Gaithersburg, MD.Open
Shifts:Friday-Sunday, 12:00pm-12:00am *eligible for weekend shift
differential*Friday-Sunday, 10:00am-10:00pm *eligible for weekend
shift differential*Education and Experience:Candidate MUST have
experience working in a veterinary hospital.***Candidate must have
at least 2 years of experience working in customer service, i.e.
veterinary, restaurant, retail or service business.Candidate must
have high school diploma or equivalent.Experience with Cornerstone
is a plus!Ideal Candidate's Knowledge, Skills, and
Abilities:Excellent communication and client service skillsAbility
to work individually and in a team oriented environmentAbility to
take directionAbility to handle money accurately and honestlyBe
well groomed and organizedBe friendly, outgoing and
people-orientedMust have sound decision making skills and be able
to multi-task while working in an environment of stress -
Responsibilities:
Position Overview: The Receptionist supports and adds value to an
efficient organization dedicated to quality care and exceptional
service. You will perform a variety of clerical and customer
service work in providing support to the hospital, and to clients
during often high stress situations.Tasks include: Coordinate the
flow of pets and owners in the lobby; placates owners distressed by
long waits, scheduling glitches, and other problems.Identify
potential emergencies in person, and over the phone, and schedule
those appointments appropriately. Organize and process all payment
plans, billing statements, and collections. Perform cashiering
duties; process refunds, returns and credits as needed.Responds to
inquiries about the range of services the practice provides and the
species it treats; refer to appropriate department/staff member as
needed.Input data to practice management software to check pets in;
make simple postings to accounts; compile data for various
reports.Receive and distribute incoming mail; and process outgoing
mail.Coordinate and schedule appointments; provide clients with
appointment reminders and any special instructions; call clients
whose pets have overdue treatments.Respond to client emails; type
and edit a variety of correspondence, and process faxes. Able to
learn basic veterinary medicine terminology.Become familiar with
retail products, medications, vaccinations, routine testing, and
heartworm and flea preventatives and be able to confidently discuss
with clients.Use Windows based computer systems, word processing,
email, web search and other skills needed to effectively use
software. -
Qualifications:
Minimum Qualifications/Requirements:High school diploma, GED or
equivalent combination of education, and/or experience.Knowledge of
clerical procedures such as alphabetizing files and records.Must be
flexible with scheduling and able to work some weekends and
holiday.Tasks may involve extended periods of time at a keyboard or
workstation and/or extended periods of time standing and/or
walking.Some moderately physically demanding work, involving
lifting or carrying up to 50 pounds.
How to Apply:
In addition to a rewarding career opportunity and paid time off,
Veterinary Referral Associates offers subsidized employee pet care;
employee health, dental and vision options; 401(k) along with
insurance and disability coverage options.If you're interested in
working in this dynamic environment, please apply now through
PetVetCareers.com!
Keywords: Veterinary Referral Associates, Washington DC , Veterinary Receptionist, Other , Gaithersburg, DC
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