Quality Assurance Coordinator (Northern Virginia)
Posted on: January 27, 2023
Overview and Essential Functions
Quality Assurance Coordinator (Damage Investigator) - Northern
This is an exciting opportunity to join the Operations Team at
UtiliQuest, LLC as a Quality Assurance Coordinator. UtiliQuest, LLC
a leading provider of quality underground utility damage prevention
for over three decades. With headquarters located in Alpharetta,
Georgia just north of Atlanta, we have offices located in states
including California, Indiana, Ohio and the Eastern US from Florida
to New York with over 2,800 employees. Founded in 1998, UtiliQuest
is a subsidiary of Dycom Industries, a leading provider of
specialty contracting services to the telecommunications and
Meet the team
Our Quality Assurance Coordinator plays a critical role in
supporting our Operations partners in damage prevention and quality
assurance initiatives. As a result, we hold ourselves to high
standards and expectations. It is key that you are a self-motivated
professional with strong work ethic, organizational and
interpersonal skills, and are ready to add value to our team on day
The Quality Assurance Coordinator (QAC) reports directly to the
Supervisor of Quality Assurance. In this role, the ideal candidate
will be highly organized with the ability to prioritize multiple
tasks, while focusing on quality and integrity in the Damage
Investigation process. The QAC objectively investigates utility
damages and communicates findings to management. The QAC improves
quality in assigned areas by identifying and addressing field
quality deficiencies resulting in fewer damages.
The day to day---
Key responsibilities will include:
Collaborate with Operations partners to identify potential
opportunities for damage prevention through the field audit
Identify at-risk Field Technicians who need additional training to
prevent potential for damages.
Perform field audits for accuracy of marks and compliance with
applicable state laws, regulations, and contractual obligations per
Correct the field risk findings and coach/mentor technicians.
Provide frequent and ongoing feedback to FIeld Check partners to
improve quality results, reduce damages and ensure audit requests
are being submitted with proper documentation.
Communicate audit and investigation findings with quality assurance
and operations management, both verbally & in written format.
Effectively balance various job responsibilities while meeting
daily productivity & efficiency standards, and completion
Provide witness testimony in small claims and litigated cases when
Promote and maintain a strong safety culture and ensure quality
standards are being met.
Promote a good working relationship with clients, excavators,
regulators, employees, and the public.
Operate company vehicles in a safe manner and maintain a
Will support hands-on utility locate training and education in
Remain current on existing and emerging learning methodologies and
Ticket production and weekend work may be required, as needed
Completes other duties, as needed
What do you need---?
Required skills for success:
High School Diploma or GED equivalency
Two (2) or more years of experience locating underground utilities
and/or combination of related experience required
Thorough understanding of utility locating procedures, marking
standards and proficiency with locate equipment.
Ability to troubleshoot difficult locates and proficiently
interpret all utility plats.
Demonstrated ability to appropriately coach and mentor
Apply critical thinking skills to understand problems, analyze
facts and anticipate results to make decisions based on available
information and meet deadlines.
Excellent verbal and written communication skills, including
ability to communicate effectively with diverse individuals at all
levels and areas within the organization
Proficiency in computer based technology and ability to learn new
systems & software related to the role.
Ability to be flexible and adaptive in a fast-paced and dynamic
Respond to emergency calls, as needed.
Proficient in the use of hand tools and equipment. (shovels, screw
drivers, wrenches, and ped keys etc.)
Ability to carry 3-5 lb electronic locating equipment for extended
periods of time; lifting objects up to 50 pounds or lifting in
excess of 50 lbs with tool aids.
Benefits and Company Summary
What we offer---
Medical, Dental, Vision and Prescription Plans
Flexible Spending Accounts
Short and Long Term Disability
Supplemental Life and AD&D
401(k) Retirement Savings w/ Company Match
Stock Purchase Plan
Paid Time Off and Holidays
UtiliQuest, LLC has been a leading provider of quality underground
utility damage prevention for over three decades. With headquarters
located in Alpharetta, Georgia just north of Atlanta, we have
offices located in states including California, Indiana, Ohio and
the Eastern US from Florida to New York with over 2,500 employees.
Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a
leading provider of specialty contracting services to the
telecommunications and infrastructure industry.
To learn more about our company and benefits, please visit our
website UtiliQuest Careers
Our Company is an Equal Opportunity Employer and prohibits
discrimination and harassment of any kind including, based on
disability and protected veteran status. The Company's policy is
not to discriminate against any applicant or employee based on
race, color, sex, sexual orientation, gender identity, genetic
information, religion, national origin, age, disability, veteran
status, or any other basis protected by applicable federal, state,
or local laws.
The Company also prohibits harassment of applicants or employees
based on any of these protected categories. It is also the
Company's policy to comply with all applicable state and federal
laws respecting consideration of unemployment status in making
hiring decisions. Please visit the following URL to view the EEO is
the Law poster and the Supplement. (
The Company also does not consider criminal convictions to be an
absolute bar to employment and will consider qualified applicants
with criminal histories.
Applicants applying for positions in Illinois are not required to
disclose arrests or sealed or expunged records of convictions.
Keywords: UtiliQuest, Washington DC , Quality Assurance Coordinator (Northern Virginia), Other , Woodbridge, DC
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