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Member Service Representative

Company: The Lane Social Club
Location: Washington
Posted on: November 26, 2022

Job Description:

*Job Description*

The Lane at Ivy City is a play space and event venue. We are seeking energetic, motivated, and fun-loving individuals to join our team. Our guest experience team members are the heart and soul of The Lane - responsible for making it a happy place for everyone who visits. We are looking for individuals excited to jump into a fast-paced, dynamic, high-energy environment. We love people who bring their own personality to deliver a unique spin on a fantastic branded experience.

This is a unique opportunity to be part of the team for a highly anticipated business that has received significant attention and interest from the DC community. It will be a multi-faceted role including reception check-in, play oversight, activity execution and coordination, and customer service. This person should love people (especially kids), facilitating activities, and most importantly be excited to bring fun to DC's families.


* Welcome guests in a friendly, helpful and informative manner
* Be up-to-date on and able to communicate all aspects of The Lane's operation (activity schedule, bookings, policies, etc)
* Check-in guests, assist in membership purchases, booking parties and events, and completing waivers
* Ensure the safety, engagement, and fun of all children and guests present at The Lane
* Maintain a safe, clean, happy environment consistent with The Lane's brand standards
* Usher all guests in navigating the space, finding activities or items as needed
* Assist with setup and execution of all events - private and public
* Provide superior customer service to all guests - resolve conflicts with empathy, be proactive, demonstrate kindness and care
* Facilitate regularly scheduled activities including, but not limited to: storytime, dance parties, music hour, arts & crafts.
* Perform other job-related responsibilities, as requested


* Prior experience in hospitality, retail, education or other customer-facing position
* Excellent customer service skills
* Available to work a flexible schedule including evenings and weekends
* Passionate about and excited to work with children
* Team player willing to openly communicate, learn new skills, and adapt to a quickly changing environment
* Creative spirit ready to bring energy, ideas, and enthusiasm to work each day
* Understand the importance of a brand and its mission. Ready to live and breathe the brand.

Job Type: Part-time

Pay: $20.00 per hour

* Employee discount
* 10 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Weekend availability

COVID-19 considerations:
Proof of vaccination

Ability to commute/relocate:
* Washington, DC 20002: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: The Lane Social Club, Washington DC , Member Service Representative, Other , Washington, DC

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