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Inbound, Claims Call Center Representative (100% Remote)

Company: Zurich NA
Location: Washington
Posted on: November 26, 2022

Job Description:

Inbound, Claims Call Center Representative (100% Remote)


Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated team in January 2023. If you are passionate about customer service and want to help people, we want to talk to you. You will work 100% remote from your home office. This role offers an in depth, 6-week training that covers everything you'll need to get started. Must be available to service customers within the following time zones - Mountain Standard Time.

Your Day to Day Responsibilities:

+ Process clients' first notice of loss claim reports received through Zurich's phone & non-phone reporting options in a timely and accurate manner.

+ Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers.

+ Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently.

+ Provide feedback and recommendations to the team in order to improve the quality of customer care.

+ Follow procedures to ensure adherence to the company's risk and compliance policies.


+ Operating hours of 6:00 AM to 6:00 PM M-F (Mountain Standard Time)

+ Work remotely (100%)

+ Annual Merit Increase & Bonus Opportunity

+ Opportunity for Overtime Pay

+ Amazing PTO

+ 401K Match

+ Career mobility

+ Medical, Vision & Dental

Basic Qualifications:

+ High School Diploma or Equivalent

+ +6 months Customer Service experience

+ Data entry experience

Work from home office requirements:

+ Designated workspace free from noise and other distractions

+ Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down

Preferred Qualifications:

+ 6 months call center experience

+ Strong data entry skills and the ability to type 32 WPM or more

+ Demonstrated proficiency in Windows based operating systems and Microsoft office

+ Ability to navigate multiple computer screens and browsers quickly and accurately

+ Strong comprehension skills, professional demeanor

+ Solid oral & written communication skills

+ Demonstrated strong attention to detail and solid problem-solving skills

+ Bilingual, Spanish to English

+ Insurance knowledge preferred

The hourly rate for this role is around $15. This is the rate Zurich NA in good faith believes is the rate of possible compensation for this role at the time of the posting. Zurich NA may ultimately pay more or less than the posted rate and this rate is only applicable for jobs to be performed in Colorado. This rate may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols ( https://www.zurichna.com/careers/faq ), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500 -. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Colorado Virtual Office, AM - Remote Work (US), AM - Illinois Virtual Office, AM - Kansas Virtual Office, AM - Minnesota Virtual Office, AM - Missouri Virtual Office, AM - Georgia Virtual Office, AM - Iowa Virtual Office, AM - Nebraska Virtual Office, AM - Las Vegas, AM - Oregon Virtual Office, AM - Arizona Virtual Office, AM - Arkansas Virtual Office, AM - Idaho Virtual Office, AM - Montana Virtual Office

Remote Working: Yes

Schedule: Full Time

Linkedin Recruiter Tag: #LI-MM1 #LI-REMOTE

Keywords: Zurich NA, Washington DC , Inbound, Claims Call Center Representative (100% Remote), Other , Washington, DC

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