Help Desk Support Specialist - Spectrum Networks DC

Company: SPECTRUM
Location: Washington
Posted on: September 24, 2022

Job Description:

Spectrum Networks is looking for enthusiastic, talented and driven individuals to join the best and brightest in gathering, producing and delivering stories that make a difference within our community! Our commitment is to engage viewers with relevant, character-driven stories that are important to the local communities we serve.

Who we are: Spectrum Networks is a series of 30 + local news and regional sports networks owned and operated by Charter Communications, Inc. Spectrum Networks seeks to provide the most essential local news and information, cultivating relevant and thoughtful conversations that foster informed and engaged communities.

The Environment: Spectrum News operates in a 24-hour news cycle which can require employees to be flexible and available to work various shifts, including early morning, late evenings, weekends and holidays.

Being on our team means You're ready to inspire and be inspired! You're passionate, creative and highly technical, driven to tell amazing stories that mean something to our communities. You're fiercely accurate, with a desire to leverage your knowledge, skills and abilities to share news stories across multiple platforms. You're nimble, having the ability to pivot in an ever-changing workflow. You are a team player with a positive attitude and strong interpersonal skills.

What we're looking for: A Help Desk Support Specialist who is responsible for providing consistent live phone support to the employees of Charter Communications. You must be intermediate or advanced in IT assistance for problem resolution with minimal supervision. You should be skilled in troubleshooting, documentation and escalating support requests to higher personnel. There will be around 80-100 cases per day.

Qualifications:

• Ability to read, write, speak and understand English
• Ability to handle multiple tasks simultaneously, prioritize and complete specified tasks on time.
• Ability to effectively communicate status orally and in written form.
• Effective problem-solving skills.
• Demonstrated in-depth background in Support Desk services
• Demonstrated in-depth background in customer support and logical troubleshooting
• Ability to develop proficiency in Remedy application use and reporting
• Demonstrated effective interpersonal and communication skills
• Effective team working skills in a fast-paced setting
• Self-motivated and able to work with minimal supervision
• Proficient in MS Office suite Education & Experience:
  • Associate degree (A. A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience required
  • 3 years of IT Help Desk experience required
  • 3 years of experience troubleshooting Windows 7 & 10 operating systems
  • 3 years of experience with MS Office Applications and hardware platforms
  • Bachelor's degree (B.A.) from four-year college or university preferred
  • IT Industry certifications (MCSA, A+, Network+, etc.) preferred Working Conditions:
    • Office environment
    • Must be able to work flexible schedule from 05:00 am to 11:59 pm any day of the week in 8-to-10-hour shifts Our Culture: Every employee is an influencer and culture keeper. We expect respectful communication (despite pressure), openness to feedback, an eagerness to learn, and an overall positive attitude!
      
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Keywords: SPECTRUM, Washington DC , Help Desk Support Specialist - Spectrum Networks DC, Other , Washington, DC