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Prevention Family Resource Supervisor (Social Services Supervisor)

Company: Fairfax County
Location: Fairfax
Posted on: September 24, 2022

Job Description:

Job Announcement

Works as part of the Child Abuse & Neglect Prevention Services Program in the Pennino Building in Fairfax, Virginia. Under general direction of the Assistant Program Manager for Child Abuse & Neglect Prevention Services in the Division of Children, Youth and Families (CYF), performs tasks independently to protect children and build family resilience as articulated by local, state, and federal policies and laws. Supervises and provides oversight to the Family Resource Specialists (FRS) Unit and Social Services Specialists in the Medicaid Waiver Unit. Conducts home visit with pregnant women and families with newborns to administer an in-depth assessment to identify family strengths and various factors associated with increased risk for child maltreatment and the need for intensive services. The Social Services Specialists in the Medicaid Unit assesses children to determine if they have a medical nursing need to establish their eligibility for the Commonwealth Coordinated Care Plus (CCC+) waiver.

Illustrative Duties

Provides day-to-day guidance and direction to a group of social services specialists
on case related issues, policies and procedures, and agency initiatives;
Ensures acceptable levels of quality and quantity in the delivery of services;
Plans caseloads, assigns cases and reviews case records and reviews and signs off on service plans, case assessments, and other reports which require supervisory review;
Identifies crisis situations and provides intervention as needed to address difficult or dangerous client situations;
Interviews job applicants and makes recommendations for hiring, prepares and conducts formal and informal performance evaluations, and handles performance and discipline issues in a timely manner and in accordance with County personnel policy;
Reviews the work of individual social services specialist and provides feedback and instruction;
Communicates performance expectations; monitors performance and outcomes of staff against the goals and objectives of the program;
Approves and monitors expenditures for client services consistent with the program budget and client outcomes;
Solicits concerns, issues and recommendations from staff regarding programmatic needs and systemic is sues;
Evaluates the effectiveness of policies and procedures and recommends changes;
Holds group and individual conferences with staff to discuss general policies and to interpret related rules, regulations or laws and to assess cases objectively based upon the significant risk factors and to monitor casework progress;
Facilitates open communication between staff and senior management to achieve agency and unit goals;
Plans for and facilitates social services specialists' professional growth and development. Provides staff development including training, mentoring, and encouragement for staff to improve professional skills in order to support access to human services;
Develops and implements ongoing team training plan;
Works with the community to identify families and children needing services and to coordinate these services;
Communicates effectively with social services specialists and senior management regarding the needs of the agency, social services specialist, and clients;
Participates in intra and interagency work groups, supervisors' meetings and special projects;
Provides oversight for required data systems and uses data systems for management of day-to-day work;
Prepares or oversees and presents narrative and statistical reports documenting the
work of the unit and/or in relation to case activity;
Promotes the attainment of agency and individual staff goals related to service access
components (Automatic Call Distribution service levels, case objective outcomes, time studies, silent monitoring, and customer service surveys) through the ongoing monitoring of service requests and subsequent service delivery;
Establishes and maintains ongoing collaborative relationships with public and private providers, community-based groups, and residents to coordinate and integrate services, improve access, and identify community needs and barriers to service delivery;
Participates as a team member in the continuous improvement of the human services access process.

Required Knowledge Skills and Abilities

Extensive knowledge of the principles, methods and problems of organization and management;
Extensive knowledge of regulations and guidelines relating to the assigned area of social service specialization;
Thorough knowledge of the principles and practices of social work and casework supervision;
Thorough knowledge of current social service problems and methods/approaches to address them;
Ability to accurately apply, interpret and administer regulations and guidelines relating to the assigned area of social service specialization;
Ability to communicate clearly and concisely, both orally and in writing;
Ability to use automated technology;
Ability to maintain professional ethics and confidentiality of client information;
Ability to establish and maintain effective working relationships with a variety of individuals;
Ability to plan and direct the activities of a group of social service professionals.

Employment Standards

Graduation from an accredited four-year college or university with a bachelor's degree; plus four years of increasingly responsible, directly-related professional experience in the social services or human services field. A master's degree in a related field may be substituted for one year of required experience.

Valid driver's license.

The appointee to the position must satisfactorily complete a criminal background check, a driving record check, and a Child Protective Services check.

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.


  • Master's degree
  • Knowledge of child protection laws, rules, and regulations
  • Knowledge of foster care and adoption laws, rules, and regulations
  • Extensive knowledge of the principles and practices relating to protective and risk factors within the human services and child welfare fields.
  • Extensive knowledge of the principles and practices of reflective supervision.
  • Ability to maintain professional ethics and confidentiality of client information.
  • Ability to establish and maintain effective working relationships with a variety of individuals.
  • Ability to plan and direct the activities of a group of professionals within the human services field.
  • Ability to accurately apply, interpret and administer all regulations and guidelines relating to Healthy Families America; Healthy Families Virginia; Healthy Families Fairfax; Children, Youth and Families Division; and the Department of Family Services.
  • Ability to interview, assess needs, counsel, and refer clients to other resource as needed.PHYSICAL REQUIREMENTS:
    Work requires performing tasks with risks of secondary traumatic stress (STS). Ability to navigate through and make decisions in stressful and crisis situations. Ability to stand, stoop, bend, stretch, walk, climb, sit and type on a keyboard. Ability to lift up to 10 pounds. All duties performed with or without reasonable accommodations.

    Panel interview, may include practical exercise.

    The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we are committed to providing county services to individuals regardless of English proficiency. Qualified candidates who are bilingual in English and another language are encouraged to apply for this job opportunity.

    Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

    Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

Keywords: Fairfax County, Washington DC , Prevention Family Resource Supervisor (Social Services Supervisor), Other , Fairfax, DC

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