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Product Support Representative

Company: DNSFilter
Location: Washington
Posted on: August 7, 2022

Job Description:

At DNSFilter we have a singular mission: to challenge the way the industry thinks about security via DNS. We support over 15,000 organizations, including Fortune 500 customers like NVIDIA, and Lenovo, and provide DNS security to more than 4 million end users. And we are growing quickly! At the start of 2020, our software was processing 1B queries/day. At the end of 2021 we were processing an average of 17B queries/day! In the middle of a global pandemic, our team (and product) thrived. We doubled the size of our team, and we're looking to do it all over again in 2022. To help realize our product vision and sustain our growth, we are looking for a first line support person who can field technical enquiries from customers, directly handle common requests, and manage internal communication to follow up on more complex issues. This role will also cover liaising with partners to follow up on ongoing conversations. You will: Be the 1st line support covering our Webshrinker product Be directly involved with domain classification reports and other technical inquiries Become proficient interacting via email in a professional customer-oriented environment Be responsible for customer report response and follow up within our ticketing system Be a support liaison with partners Validate any issues reported and make necessary adjustments to correct them You have: A passion for learning, especially technology or cybersecurity Experience working remotely Experience in an IT Support or Customer Service role is a plus Strong written and verbal communication skills Bonus points for: Knowledge of DNS We Offer: A 100% work-from-home position with a company that values and fosters personal and professional growth Passionate and intelligent colleagues who work hard and have a good time doing it Rotating 4-Day work week Flexible Vacation policy Awesome company swag Home office buildout allowance Full medical, dental, and vision benefits for US Based Employees Full short-term disability and life benefits; available long-term disability In-person Annual Gatherings. Last time we all spent a week on a beach in Cabo

Keywords: DNSFilter, Washington DC , Product Support Representative, Other , Washington, DC

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