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Network Operations Lead

Company: Leidos
Location: Washington
Posted on: August 8, 2022

Job Description:

Job Description:We are in search of a Network Operations Lead to join our team at the Federal Trade Commission located in Washington, D.C. - In this role you will serve as a technical leader who is responsible for organizing and leading network tasks and projects. -The position requires strong communication skills effective customer relationship management and open communication between -Service Desk, other vendor teams, and peer team members. -Primary Responsibilities: ---- - - -Oversee management of the customer's network environment including ZScaler, Wide Area Network (WAN), Local Area Networks (LAN), VoIP/VTC, firewalls and load balancers.--- - - -Organize and lead network team tasks and projects.--- - - -Oversee and ensure ongoing resolution of Network tickets in FTC's ServiceNow system.--- - - -Interact with carrier network, voice and data providers as required to support troubleshooting of issues, coordinate changes, and develop strategic improvements.--- - - -Support strategic improvements to the network environment including the migration of components and services to the cloud. ---- - - -Oversee the support, monitoring and upgrading of the network equipment ---- - - -Ensure achievement of relevant program Service Level Agreements (SLAs).--- - - -Attend technical and recurring status meetings as required.--- - - -Ensure all changes are well documented with test plans, architecture and design documentation, roll-back plans, and any other documentation required by the change process. -Ensure adherence to the FTC's change management process.--- - - -Ensure a well-maintained repository of network documentation.--- - - -Interact on a daily basis with the Ops Manager, Chief Engineer, and customer Subject Matter Experts (SMEs) to discuss the state of the network environment as well as tactical and strategic improvements.--- - - -Monitor network activity utilizing the customer's Network Monitoring System.--- - - -Oversee patching and maintenance of all network switches, routers, firewalls and network monitoring tools.--- - - -Ensure an accurate inventory of the network environment within the ServiceNow system. -Support periodic inventory requirements via physical verification of assets.--- - - -Oversee physical cable and plant management activities including running and tracing cables and wires.--- - - -Support FTC's procurement process, obtaining and providing quotes for equipment and services as required.--- - - -Ensure Network Ops team production change activities are performed during maintenance windows, which will typically be after-hours.--- - - -Serve as a member of the on-call incident management team, rotated amongst team members weekly.Clearance Requirement:--- - - -You must be able to obtain and maintain a Public Trust security clearance prior to startBasic Qualifications: ---- - - -8 years of experience in a Network Engineering role or equivalent technical and leadership experience--- - - -A Bachelor's degree in an Information Technology related field or significant related experience at a mastery level demonstrating capability. Time is in addition to above experience requirement.--- - - -Experience overseeing and supporting vendor appliances and components such as the following:o - - -ZScaler ZIA and ZPA (desired)o - - -Cisco Network, VoIP, and VTC (required)o - - -Palo Alto (desired)o - - -Aruba Wireless (desired)o - - -Network monitoring tools including SolarWinds and ScienceLogic SL1 (desired)o - - -F5 Load Balancers (desired)--- - - -Familiarity with process frameworks such as the ITIL framework--- - - -A strong communicator with excellent verbal and written skills--- - - -Ability to work onsite at our customer's primary location in Washington, D.C. -Onsite/near-site is required to support onsite activities; however up to 50% remote work is acceptable with proximity to Washington, D.C. sites within one hour commute time.--- - - -Work overtime as required--- - - -Perform physical work activities including standing, walking, bending, squatting, crawling (e.g., while running/tracing network cables) and lifting up to 50 lbs.--- - - -Willing to travel if required in support of job responsibilities.

Keywords: Leidos, Washington DC , Network Operations Lead, Other , Washington, DC

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