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Account Supervisor

Company: Sensis
Location: Washington
Posted on: June 25, 2022

Job Description:

What we are looking for:We have a unique opportunity for a talented individual to serve as a full-time Account Supervisor for clients in Washington DCWhat you'll be doing:

  • Act as the primary point of contact for assigned clients; escalate, track and solve client issues by monitoring and managing all aspects of daily client performance
  • Serve as the liaison between the agency and client to ensure that client goals, budget, and target audience are reached
  • Develop and maintain strong active relationships with key client stakeholders at both senior and mid-management levels and have an in-depth knowledge of the industry and client business needs
  • Drive established goals across relevant key performance indicators and balance business yield focused with client desired metrics
  • Manage accounts including fiscal responsibilities (client budget, expense reporting and campaign profits and losses); execute billing practices, including detailed record keeping and follow-up
  • Attend and facilitate all status meetings, client meetings and client calls; deliver formal and informal presentations to clients as well as internal team members
  • Effectively balance the dual expectations of our clients and the agency
  • Display marketing curiosity and a willingness to push your own thinking and the agency's work in new directions
  • Clearly establish objectives and priorities for client initiatives
  • Acquire in-depth knowledge of each client's business and industry
  • Must possess excellent communication skills to be able to effectively explain ideas to clients regarding their advertising and media programs
  • Assists in the development of program strategies, objectives, and tactics
  • Will ensure that client expectations and requirements are clearly understood and maintain overall satisfaction and retention of clients on assigned programs/campaigns
  • Assists in planning both short- and long-term strategic objectives for the client
  • Take ownership of projects, develop, and manage budgets, schedules, and scope of resources through collaboration with other team members
  • Provide effective and efficient oversight of agency resources to ensure projects are delivered as promised in terms of time, budgets, and results
  • Prepare thorough, accurate and consistent work to clients reflective of the agency's quality standards
    What you'll bring along:
    • 5+ years experience in Advertising client service and/or implementation of digital solutions
    • Digital or online advertising/marketing agency experience
    • Knowledge and understanding of social media platforms and their respective participants (Facebook, LinkedIn, YouTube, Twitter, etc.) and how they can be deployed in different scenarios
    • Demonstrated expertise in uncovering business needs and building relationships with senior level clients
    • Success in presenting strategic solutions that demonstrate thought leadership, and engage across social media
    • Strong interpersonal, customer service, presentation, organizational and problem-solving skills
    • Ability to balance revenue, client satisfaction and operational responsibilities while meeting deadlines
    • A positive, 'Can-Do' outlook. You must be able to roll up your sleeves, be solutions-oriented, and never have a 'that's not in my job description' attitude
    • Strong attention to detail; someone who avoids errors like the plague
    • Ability to work full-time, between the hours of 8am - 6pm (actual schedule to be determined)
    • We are looking for someone who is a consummate professional. You will be representing our firm at the client location, and thus we are seeking someone polished, presentable, and personable.
      Sensis is a cross-cultural advertising agency with digital at its core. We opened our doors in 1998. We got our start building websites and have expanded into a full-service advertising agency. Our work is explicitly cross-cultural, working across diverse markets, to maximize mainstream resources and reach. Sensis drives integration-digital with traditional, ethnic with general market-through intuitive web design, legitimate social media programs, and multicultural relevance.

Keywords: Sensis, Washington DC , Account Supervisor, Other , Washington, DC

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