Junior Desktop Support

Company: DMI Mobile Enterprise Solutions
Location: Washington
Posted on: June 25, 2022

Job Description:

About DMI

DMI is a global professional services company that specializes in digital strategy, design, transformation, and support. More than your basic systems integrator or big-box advisor, we are a new breed of partner that blends human-centric consulting and design with agile engineering, delivery, and global scale. We believe that digital transformation is an end-to-endless evolutionary process that requires technology solutions and partners that meet organizations where they are. Consultants at the core, DMI has been delivering mission-critical, enterprise-grade solutions since 2002 for more than a hundred Fortune 1,000 enterprises, various state and local government agencies, and all fifteen U.S. federal departments. DMI has grown to 2,100+ employees globally and has been continually recognized by top industry analysts as well as a Top Workplace in the USA and Remote.

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About the Opportunity

DMI (Digital Management, LLC.) is looking for a Junior Desktop Support (must have an active Top Secret Clearance) to support a government customer. This contract supports a government customer. The customer's mission is to provide a secure venue for responding to national crises and other threats. We provide technical support and specialized resources to assist in maintaining systems; focusing on various aspects of the network. This includes operations and maintenance support; devising, developing and incorporating innovative technological approaches, designs; and updating of applications.

Technical Expertise:

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  Duties consisting of but not limited to ensuring proper computer operation.
  
  
  * This includes receiving, prioritizing, documenting, and actively resolving end users help requests.
  
  
  * Problem resolution may involve the use of diagnostic and help request tracking tools, hands-on help at the desktop level.
  
  
  * Utilizes software and hardware tools, identifies and diagnoses complex problems and factors affecting network performance.
  
  
  * Maintains technical acuity with vendor products and provides recommendations that best support the client's critical missions.
  
  
  * Provide reliable and timely onsite and remote IT services for customers.
  
  
  * Supports the installation, operations and maintenance of end-user hardware and software. Maintains Incident Ticket Management Program, conducts laptop audits, Tech Refresh, Active Directory assistance, Tech Data Migration, Power Point presentations and configuration setups.
  
  
  * Provides documentation and services for products and/or services.
  
  
  * IT Support and maintenance on multiple enclaves including supporting outside agencies IT equipment.
  
  
  * Performs disconnects, relocations and reconnections.
  
  
  * Manages technical refreshes; IT "Specials", and supports Operational Exercises & Critical Missions.
  
  
  * Decommission obsolete systems and equipment using FBI's standards; participate in quarterly and yearly inventory and proper disposal of equipment.
  
  
  * Coordinates PC deployments and/or migrations to include, re-installing software, resetting user profiles and network settings, restoring end-user data from backups, tracking all moved PCs, investigate and resolve customer complaints.
  
  
  * Research and provide follow-up actions utilizing Tracking Software to expedite satisfactory customer resolutions, trouble shoot hardware and or software problems on desktop PCs.
  
  
  * Installs, configures, and trouble shoots networked printers.
  
  
  
  
  
  Qualifications
  
  Qualifications:
  
  * Active Top Secret Clearance required
  
  Location and other information:
  
  * Location is Washington, DC / FBI HQ
  * There is no opportunity to telework or work in alternate facilities.
  * No travel is anticipated.
  * Transportation: Onsite parking is not available. Limited street parking or public garage parking in area. Recommend mass transit - Metrorail (Blue, Green, Orange, Silver, Yellow, Red all nearby), Metrobus, carpool/slugging
  * Hours: Monday - Friday between the hours of 6AM and 6PM, except on Federal holidays.
  * Dress code: Business casual or better
  
  Min. Citizenship Status Required: US Citizen
  
  Physical Requirement(s): No Physical requirement needed for this position.
  
  Working at DMI
  
  DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help met various interests and needs, while still having the opportunity to work directly with
  
  a number of our award winning, Fortune 1000 clients. The following categories make up
  
  your DMI wellbeing:
  
  * Community - Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
  * Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
  * Development - Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
  * Financial - Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
  * Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
  * Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options.
  
  Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
  
  The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.
  
  * No Agencies Please *
  
  Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
  
  #LI-KW1

Keywords: DMI Mobile Enterprise Solutions, Washington DC , Junior Desktop Support, Other , Washington, DC