Help Desk Support Spec

Company: PeopleNTech LLC
Location: Vienna
Posted on: June 25, 2022

Job Description:

Job DescriptionTitle: Help Desk Support SpecDuration: C2C With ExtensionLocation: Vienna, VA Interview process (Phone, in person, or Skype): Phone & In person/Skype Job Description Must possess excellent communication skills (written and verbal); Must be professional and courteous with all communications; Must have the ability to learn quickly and work independently; Must be detail-oriented and have excellent time management skills; Must have the ability to own a technical task and work it to completion. Must be detail-oriented and have excellent time management skills; Must have the ability to own a technical task and work it to completion; Must be proficient with MS Office applications; Experience working with engineering, network and software teams; Experience in troubleshooting application issues; Active Directory experience preferred; Security recommended; Technical and functional knowledge of the DHA applications preferred; Experience with BMC Remedy or other ticket management tools; Familiar with ITIL processes. Degree Requirements Degree in related field, or Previous Software Support Experience High school education or equivalent and 3 years of technical training or experience. Work environment Must be a team player Work between two offices / cubes / slashed office spacedDetails of the project this role will support Defense Healthcare Management System Modernization (DHMSM). Open/Additional Info Provides Tier 3 ticket triage and analysis for the electronic medical records software project supporting Defense Healthcare Management System Modernization (DHMSM). Specifically supporting program-level Service Desk functions to include evaluating, processing/resolving, and tracking of all Tier III Trouble Tickets. Monitoring Defense Health Agency (DHA) trouble ticketing system queues, entering and managing software problem incidents; Reviews Trouble Ticket to ensure that the documented information is complete, accurate, and sufficient to facilitate analysis of the issue; Coordinate with the DHA Service Desk and/or ticket originator to confirm or obtain additional information as needed; Communicating and collaborating with multiple external organizations regarding the resolution of issues; Reproduction, analysis and reporting of valid problem defects; Processing Trouble Ticket for resolution based upon the classification; Provides detailed trend analysis and reporting of triaged and resolution activities; User Account provision processing and troubleshooting;

Keywords: PeopleNTech LLC, Washington DC , Help Desk Support Spec, Other , Vienna, DC