Help Desk Support Spec
Company: PeopleNTech LLC
Location: Vienna
Posted on: June 25, 2022
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Job Description:
Job DescriptionTitle: Help Desk Support SpecDuration: C2C With
ExtensionLocation: Vienna, VA Interview process (Phone, in person,
or Skype): Phone & In person/Skype Job Description Must possess
excellent communication skills (written and verbal); Must be
professional and courteous with all communications; Must have the
ability to learn quickly and work independently; Must be
detail-oriented and have excellent time management skills; Must
have the ability to own a technical task and work it to completion.
Must be detail-oriented and have excellent time management skills;
Must have the ability to own a technical task and work it to
completion; Must be proficient with MS Office applications;
Experience working with engineering, network and software teams;
Experience in troubleshooting application issues; Active Directory
experience preferred; Security recommended; Technical and
functional knowledge of the DHA applications preferred; Experience
with BMC Remedy or other ticket management tools; Familiar with
ITIL processes. Degree Requirements Degree in related field, or
Previous Software Support Experience High school education or
equivalent and 3 years of technical training or experience. Work
environment Must be a team player Work between two offices / cubes
/ slashed office spacedDetails of the project this role will
support Defense Healthcare Management System Modernization (DHMSM).
Open/Additional Info Provides Tier 3 ticket triage and analysis for
the electronic medical records software project supporting Defense
Healthcare Management System Modernization (DHMSM). Specifically
supporting program-level Service Desk functions to include
evaluating, processing/resolving, and tracking of all Tier III
Trouble Tickets. Monitoring Defense Health Agency (DHA) trouble
ticketing system queues, entering and managing software problem
incidents; Reviews Trouble Ticket to ensure that the documented
information is complete, accurate, and sufficient to facilitate
analysis of the issue; Coordinate with the DHA Service Desk and/or
ticket originator to confirm or obtain additional information as
needed; Communicating and collaborating with multiple external
organizations regarding the resolution of issues; Reproduction,
analysis and reporting of valid problem defects; Processing Trouble
Ticket for resolution based upon the classification; Provides
detailed trend analysis and reporting of triaged and resolution
activities; User Account provision processing and
troubleshooting;
Keywords: PeopleNTech LLC, Washington DC , Help Desk Support Spec, Other , Vienna, DC
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