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User Support Specialist

Company: Delaney Advantage Technologies, LLC
Location: Washington
Posted on: June 25, 2022

Job Description:

Computer User Support Specialist (Tier 1) Onsite Postion

  • Provide technical assistance to computer users to resolve a variety of basic issues.
  • Identifies, researches, and resolves technical problems.
  • Answer questions or resolve computer problems for clients in person, via telephone, or electronically.
  • Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Experience:
  • U.S. citizen with 1 - 3 years of experience providing all facets of computer help desk support including troubleshooting, installation, maintenance, hardware support, and trouble ticket resolution tracking.
  • H.S. Diploma Required (College Degree in a relevant field of study valued/preferred)
  • Preferred certifications include CompTIA A+, Network+, MCSA, CCNA
  • Knowledge and Abilities (Competency in all domains is preferred, not required):
  • Mobile Devices - Install and configure laptop hardware and components; Install components within the display of a laptop; Use appropriate laptop features; Compare and contrast characteristics of various types of other mobile devices (tablets, smartphones, etc.); Connect and configure accessories and ports of other mobile devices; Configure basic mobile device network connectivity and application support, and Use methods to perform mobile device synchronization
  • Hardware - Explain basic cable types, features, and their purposes; Identify common connector types; Install RAM types; Select, install, and configure storage devices; Install and configure motherboards, CPUs, and add-on cards; Explain the purposes and uses of various peripheral types; Summarize power supply types and features; Select and configure appropriate components for a custom PC configuration to meet customer specifications or needs; Install and configure common devices; Configure SOHO multifunction devices/printers and settings, and Install and maintain various print technologies
  • Hardware/Network Troubleshooting - Use the best practice methodology to resolve problems; Troubleshoot problems related to motherboards, RAM, CPUs, and power; Troubleshoot hard drives and RAID arrays; Troubleshoot video, projector, and display issues; Troubleshoot common mobile device issues while adhering to the appropriate procedures; Troubleshoot printers, and Troubleshoot commonly wired and wireless network problems
  • Operating Systems - Compare and contrast common operating system types and their purposes; Compare and contrast features of Microsoft Windows versions; Summarize general OS installation considerations and upgrade methods; Use appropriate Microsoft command-line tools; Use Microsoft operating system features and tools; Use Microsoft Windows Control Panel utilities; Summarize application installation and configuration concepts; Configure Microsoft Windows networking on a client/desktop; and Use features and tools of the Mac OS and Linux client/desktop operating systems;
  • Software Troubleshooting - Troubleshoot Microsoft Windows OS problems; Troubleshoot and resolve PC security issues; Use best practice procedures for malware removal: and Troubleshoot mobile OS and application and application security issues
  • Security - Summarize the importance of physical security measures; Detect, remove, and prevent malware using appropriate tools and methods; Compare and contrast the differences of basic Microsoft Windows OS security settings; Implement security best practices to secure a workstation; and Implement methods for securing mobile devices;

Keywords: Delaney Advantage Technologies, LLC, Washington DC , User Support Specialist, Other , Washington, DC

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