Supervisor Front Desk
Company: Westin DC
Location: Washington
Posted on: May 16, 2022
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Job Description:
Why us?
A modern, luxury hotel in the heart of our nation's history, The
Westin Washington, D.C. City Center is a dynamic hotel in one of
the world's most iconic destinations: downtown Washington D.C. Our
Hotel is just five blocks from the White House, a short walk to the
Lincoln Memorial and Washington Memorial, and close to all the best
restaurants and bars the city center has to offer. As part of Sage
Hospitality Group, we passionately strive to be the best and create
excellence in everything we do. We believe in enriching lives one
experience at a time. More than a slo gan, we empower our employees
to make positive impacts on the communities in which we live and
work. By providing genuine service we build relationships with our
guests and value for our shareholders, and we create unforgettable
experiences. We are lookin g for independent thinkers. Those who
harness their entrepreneurial spirit so that it breaks preconceived
notions. We're not afraid to forge our own path. After all, it's
what industry leaders do. That's why we welcome risk takers and
creative spirits alik e. No matter your daily role, Sage recognizes
that your success is about more than the work you do - it's really
about who you are, which is why we invest in your personal and
professional growth. Join our team!
Job Overview
Supervises front office staff ensuring an efficient operation
producing excellent results for our customers. Responds in a
professional and courteous manner to arriving, departing and
in-house guests by providing accurate and timely information and
services. Responds to telephone and in-person inquiries regarding
reservations, hotel information and guest concerns.
Responsibilities
-Supervise the operations of the front desk to ensure an optimal
level of service and hospitality is provided to the guests.
-Train, direct the work of, resolve issues/problems and coach and
counsel the front desk team members to ensure a quality
operation.
-Resolve customer issues, complaints, problems in a quick,
efficient manner to maintain a high level of customer satisfaction
and quality service.
-Completes established check-in procedures for arriving guests and
facilitates guest departure in order to close the guest account and
make the room available for the next guest.
-Regularly calculates and/or posts monies, receipts, guest accounts
and other forms of credit using accurate, proper cash handling
methods and established procedures in order to present the customer
with timely and precise hotel charges upon check-out and maintain
accurate hotel records.
-Courteously and accurately answers inquiries from potential guests
and accepts hotel reservations. Uses suggestive selling techniques
to sell room nights, increase occupancy and revenue.
-Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses in person and on
telephone.
-Operates the PBX equipment, including, assisting outgoing calls,
scheduling and setting wake-up calls and paging guests.
-Controls cash transactions at the front desk and maintains
complete responsibility for personal bank as specified by hotel
bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all
times.
-Performs other duties as assigned, requested or deemed necessary
by management.
Keywords: Westin DC, Washington DC , Supervisor Front Desk, Other , Washington, DC
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