Collector
Company: NASA Federal Credit Union
Location: Upper Marlboro
Posted on: May 16, 2022
Job Description:
Employees are required to be -fully vaccinated -unless legally
entitled to an accommodation for a disability (including medical
conditions) or a sincerely held religious belief, practice, or
observance. - -The Collector works directly with NASA Federal
Credit Union members to resolve matters regarding their past due
financial products. The ideal candidate has credit union or
financial institution experience -in a Collections environment,
with the ability to combine customer service and problem solving
skills to produce results. - The position requires a thorough
knowledge of the Credit Union collection practices, creditor
rights, and applicable bankruptcy laws. - - - -ESSENTIAL DUTIES AND
RESPONSIBILITIES - (Other duties may be assigned) -Level I:
- Remains cognizant of and adheres to credit union policies and
procedures and regulations pertaining to the Bank Secrecy Act.
- Maintains the negative share category by contacting members to
negotiate repayment on defaulted share accounts.
- Upholds NASA Federal's mission and core values.
- Posts transfers and checks to pay negative shares.
- Prepares and mails correspondence to members.
- Performs skip tracing including pulling credit reports, using
specialized software, on members with negative account
balances.
- Updates the computer system with current information on
members.
- Assists members in any corrections required on their
accounts.
- Recommends adverse action for negative shares (blocked or
suspended lines of credit).
- Balances collection department (branch) totals.
- Maintains the returned check queue.
- Prepares and distributes Daily Delinquency Report.
- Reviews and submits invoices for approval.
- Acts as liaison with third party collection agencies to include
transfer of information, posting of payments and updating
accounts.
- Collector I and II must maintain an average of 40 outbound
telephone collection calls per day and maintain a maximum average
of 5% or less abandoned call rate per day. -Level II:
- Performs all the duties and responsibilities of a Collector
I.
- Maintains an assigned delinquent loan/VISA category.
- Posts transfers and late payments.
- Collects title and insurance information from members as needed
to protect NASA's Security interest
- Follows appropriate state guidelines when recommending the
repossession of vehicles.
- Assists in the categorization of proceeds from repossessions to
enable accurate processing.
- Recommends legal action.
- Processes delinquent re-writes for referral to Member Solutions
and monitors Re-Age program accounts for compliance.
- Reviews member's requests to Re-Open share accounts.
- Terminates Lines of Credit and sends Adverse Action
notices.
- Proactively handles 1st payment default loans to monitor for
potential fraud.
- Collector I and II must maintain an average of 40 outbound
telephone collection calls per day and maintain a maximum average
of 5% or less abandoned call rate per day.Level I: -
- Minimum of one year of related experience and/or training in a
credit union/financial institution -Collections environment -
- Exceptional phone etiquette
- Ability to multi-tasks in a fast-paced environment
- Detail oriented
- Ability to work well independently -and /or in a team
environment -
- Fluency in Spanish is a plus -Level II: -Includes all
requirements from Level I
- Minimum of two years of experience with most of the duties
outlined in the job description for levels I & II. -We offer a
generous benefit package:$41,600 - $49,920 / Annually -401(k) match
to 6% of earnings - immediate enrollment and 100% vestingChoice of
two health plansDental -VisionLife Insurance - no costLong-term
Disability Insurance - no costEmployee Assistance Program - no
costPaid vacation -Paid sick time11 Paid holidaysProfit Sharing
eligiblePet InsuranceIdentity Procection -
Keywords: NASA Federal Credit Union, Washington DC , Collector, Other , Upper Marlboro, DC
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