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Company: NASA Federal Credit Union
Location: Upper Marlboro
Posted on: May 16, 2022

Job Description:

Employees are required to be -fully vaccinated -unless legally entitled to an accommodation for a disability (including medical conditions) or a sincerely held religious belief, practice, or observance. - -The Collector works directly with NASA Federal Credit Union members to resolve matters regarding their past due financial products. The ideal candidate has credit union or financial institution experience -in a Collections environment, with the ability to combine customer service and problem solving skills to produce results. - The position requires a thorough knowledge of the Credit Union collection practices, creditor rights, and applicable bankruptcy laws. - - - -ESSENTIAL DUTIES AND RESPONSIBILITIES - (Other duties may be assigned) -Level I:

  • Remains cognizant of and adheres to credit union policies and procedures and regulations pertaining to the Bank Secrecy Act.
  • Maintains the negative share category by contacting members to negotiate repayment on defaulted share accounts.
  • Upholds NASA Federal's mission and core values.
  • Posts transfers and checks to pay negative shares.
  • Prepares and mails correspondence to members.
  • Performs skip tracing including pulling credit reports, using specialized software, on members with negative account balances.
  • Updates the computer system with current information on members.
  • Assists members in any corrections required on their accounts.
  • Recommends adverse action for negative shares (blocked or suspended lines of credit).
  • Balances collection department (branch) totals.
  • Maintains the returned check queue.
  • Prepares and distributes Daily Delinquency Report.
  • Reviews and submits invoices for approval.
  • Acts as liaison with third party collection agencies to include transfer of information, posting of payments and updating accounts.
  • Collector I and II must maintain an average of 40 outbound telephone collection calls per day and maintain a maximum average of 5% or less abandoned call rate per day. -Level II:
    • Performs all the duties and responsibilities of a Collector I.
    • Maintains an assigned delinquent loan/VISA category.
    • Posts transfers and late payments.
    • Collects title and insurance information from members as needed to protect NASA's Security interest
    • Follows appropriate state guidelines when recommending the repossession of vehicles.
    • Assists in the categorization of proceeds from repossessions to enable accurate processing.
    • Recommends legal action.
    • Processes delinquent re-writes for referral to Member Solutions and monitors Re-Age program accounts for compliance.
    • Reviews member's requests to Re-Open share accounts.
    • Terminates Lines of Credit and sends Adverse Action notices.
    • Proactively handles 1st payment default loans to monitor for potential fraud.
    • Collector I and II must maintain an average of 40 outbound telephone collection calls per day and maintain a maximum average of 5% or less abandoned call rate per day.Level I: -
      • Minimum of one year of related experience and/or training in a credit union/financial institution -Collections environment -
      • Exceptional phone etiquette
      • Ability to multi-tasks in a fast-paced environment
      • Detail oriented
      • Ability to work well independently -and /or in a team environment -
      • Fluency in Spanish is a plus -Level II: -Includes all requirements from Level I
        • Minimum of two years of experience with most of the duties outlined in the job description for levels I & II. -We offer a generous benefit package:$41,600 - $49,920 / Annually -401(k) match to 6% of earnings - immediate enrollment and 100% vestingChoice of two health plansDental -VisionLife Insurance - no costLong-term Disability Insurance - no costEmployee Assistance Program - no costPaid vacation -Paid sick time11 Paid holidaysProfit Sharing eligiblePet InsuranceIdentity Procection -

Keywords: NASA Federal Credit Union, Washington DC , Collector, Other , Upper Marlboro, DC

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