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Guest Room Attendant

Company: Hilton Washington DC National Mall
Location: Washington
Posted on: May 16, 2022

Job Description:

The Hilton Washington DC National Mall The Wharf is a 5 minute walk to District Wharf, steps away from the Spy Museum and atop the L'Enfant Metro and Retail. This unrivaled location near the U.S. National Mall provides an exciting opportunity for an experienced Guest Room Attendant. The ideal candidate will have previous experience for a mid-large size hotel.

Responsible for providing our guests with clean and appealing guest rooms and hallways. Responsible for providing clean and welcoming public areas throughout the hotel. Reporting to management when items in the guest room or hallways are out of service or need replacing.

JOB DUTIES:


-Keep work area clean and neat, free from dust and litter.
-Loads carts with supplies needed to perform duties.
-Cleans all guest rooms as assigned within the required time limit. Duties in each room include:

-Change bed linens and makes bed.
-Vacuum carpet. Moves furniture as needed to clean.
-Dust and clean all furniture including picture frames, bed frames, lamps, TV's, armoires, desks, etc.
-Clean mirrors, surfaces, windows, walls, etc.
-Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.
-Replace room amenities such as bathroom supplies, drinking glasses, writing supplies, etc.
-Empties wastebaskets.
-Ensure guest room set up complies with standards.
-Reports any discrepancies in room status, why room was not completed, etc. to Inspector.
-Turns in all Lost & Found items following the standard procedures.
-Fills out assignment sheet as each room is completed.
-Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
-Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.
-Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
-Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
-Ensures total guest satisfaction.
-Assist in safety and maintenance by tracking items in HotSos for relevant department
-Utilize Room Expediter (REX) system
-Keeps white room clean at all times
-Assists with cleaning and organizing store room as needed.
-Cleans ceilings.
-Strip and make rollaway beds.

Keywords: Hilton Washington DC National Mall, Washington DC , Guest Room Attendant, Other , Washington, DC

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