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Correspondence Coordinator, Sr. - Remote

Company: Freedom Mortgage
Location: Washington
Posted on: May 16, 2022

Job Description:

Position Description

The Correspondence Coordinator, Sr. is responsible for the creation and maintenance of machine-derived letters and some manual letters for all Servicing lines of business, ensuring all required letters and disclosures created by Freedom Mortgage Corporation are appropriately maintained within the Servicing system of record.
Program selection criteria and loan scenarios for machine derived letters using the Servicing system of record. Research and identify alternative data and techniques for letter automation as needed to ensure effective, timely, and required communication with the borrower
Document and prioritize change management requests related to regulatory requirements or business needs. Word with the line of business, Legal and Change Management to ensure all documents adhere to regulatory requirements and guidelines; i.e billing statements, escrow analysis, etc
Coordinate and monitor changes with print vendor or Information Technology - Manager to ensure that the letters trigger timely and accurately. Responsible for managing and prioritizing each programming request with print vendor based on information from the line of business and Change Management.
Create detailed test cases and perform new and regression testing for all statement/letter changes as well as monitor post implementation to ensure data integrity.
Act as an administrator for the letter libraries by ensuring all letters reflect production templates and in-flight revisions.
Responsible for managing 600+ Servicing letter templates. Provide support for the lettering needs of each individual line of business by reviewing their letter template requests, providing the data to the print vendor, testing the various templates and data points as they are programmed by the print vendor, and managing/maintaining the letter libraries that house all of the letter templates in Freedom's servicing portfolio. Serve as Subject Matter Expert for servicing letters and data validation.
Coordinate large scale or annual projects; i.e. Year End, Annual Privacy Notice Distribution, or Code Cross.
Determine best practices based on various letter requests and scenarios received from the line of business. Add letters and process controls to the Servicing system of record. Ensure the correct data is triggered for the requested lettering scenarios.
Manage monthly process reviews (audits and exams). Ensure decisions made during the same follow all regulatory guidelines and do not negatively impact lines of business. Review and process daily control reports. Perform daily reconciliation of vendor produced letters to confirm accuracy.
Maintain regular and punctual attendance. Comply with all company policies and procedures.

BA Degree or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.


Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing independent full-service residential lenders in the country. Licensed in all 50 states, Washington D.C., Puerto Rico and the U.S. Virgin Islands, Freedom Mortgage is the #1 VA and #1 FHA (government-insured) lender in the U.S. in 2021, according to Inside Mortgage Finance Magazine.

Our mission is to foster homeownership for all consumers across America. Freedom Mortgage has approximately 13,500 employees nationwide, proudly servicing 1.4 million homeowners.

Freedom Mortgage is one of the mortgage industry's largest philanthropic supporters of the USO of Pennsylvania and Southern New Jersey. Through Team Freedom Cares, the company's employee engagement and philanthropic program, Freedom Mortgage also supports many other philanthropic initiatives, including combatting food insecurity.

Freedom Mortgage was recently named a Top Workplaces USA 2022 (and earned this honor in 2021). We have offices in suburban Philadelphia and Fishers, IN, two regions where we were named a Top Workplace multiple times! We also have large operating centers countrywide, including Beaverton, OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Plano, TX; Tempe, AZ; Troy, MI and Woodbridge, VA

If you seek a vibrant work environment, a sense of community, top training, opportunity for advancement, a comprehensive benefits package, and reward and recognition program, look no further and apply to join Freedom Mortgage today.

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. We offer a smoke-free workplace and a drug-free work environment. Our excellent benefits package includes medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during our search. LENDER NMLS ID 2767 For more information on Freedom Mortgage visit www.FreedomMortgage.com or check us out on social media

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

Keywords: Freedom Mortgage, Washington DC , Correspondence Coordinator, Sr. - Remote, Other , Washington, DC

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