HSPD-12 Helpdesk-Customer Support
Company: Global Resource Solutions, Inc.
Location: Washington
Posted on: May 16, 2022
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Job Description:
Job DescriptionGlobal Resource Solutions, Inc. (GRS) is seeking
an enthusiastic, motivated, detail orientated, and talented
individual for the position of HSPD-12 Helpdesk- Customer Support.
Job Description: Summary: The HSPD-12 Helpdesk- Customer Support
shall provide support and assistance to all ICE PCIF managers and
ICE PIV cardholders in the form of customer service, and shall
serve as the subject matter expert on HSPD-12 and PACS related
issues. Essential Duties & Responsibilities: · Manage the
consumables for the PCIF including: replacing consumables,
maintaining a consumables inventory, and providing printer
consumable guidelines information based on inventory and usage
metrics. · Maintain an inventory of PCIF/HSPD-12 equipment to
include issuing and receiving. Assist cardholders with re-setting a
personal identity verification number (PIN) as required. · Assist
cardholders with trouble shooting techniques to resolve Physical
Access Control Systems (PACS) and Logical Access Control System
(LACS) issues. Manage the HSPD-12 Lost/Stolen/Compromised PIV card
process to include providing instructions to cardholders, tracking
and monitoring submitted Reports of Surveys (ROS). · Manage the
centrally printed PIV card process to included tracking,
documenting and shipping of PIV cards within the United States and
Internationally to authorized locations. · Provide fingerprint
services (hard copy and electronic) to support federal background
investigation requirements and transmit for processing Requirement:
· Minimum High School Diploma or GED – Two-year college degree
preferred · Three (3) years of experience Security Requirements: ·
Public Trust – Secret clearance preferred Skills: · Must have
in-depth knowledge of and skills in Windows-based and web-based
desktop applications, such as Microsoft Office Professional,
Microsoft Project, and Microsoft SharePoint. · More specifically,
it requires working knowledge of software/desktop applications (PC
operating systems, office automation suites, office productivity
software, groupware, email clients, digital collaboration tools,
etc.) deployed in the ICE enterprise information technology
environment. · Experience and knowledge using Microsoft Office
Suite Physical Requirements: This position requires employees to be
willing and able to: sit, bend, reach, stoop, squat, stand, and
walk. Communication: Excellent customer service via phone and face
to face conversation, excellent written and oral command of
English. An exciting and rewarding career awaits you with Global
Resource Solutions, Inc. (GRS). GRS is a management consulting
company to government and business that offers great career
opportunities and a comprehensive slate of employee benefits to our
employees including medical, dental, vision, short/long term
disability, life insurance and a retirement plan. GRS is an Equal
Opportunity / Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or protected veteran status.
Keywords: Global Resource Solutions, Inc., Washington DC , HSPD-12 Helpdesk-Customer Support, Other , Washington, DC
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