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Help Desk Support Specialist - Mid

Company: Chenega Corporation
Location: Springfield
Posted on: January 16, 2022

Job Description:

Summary The Help Desk Support Specialist - Mid provides technical assistance and support related to computer systems, hardware, and/or software as a member of the Enterprise Service Desk Team. Responsibilities Document all contacts within the enterprise ticketing system Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved Help provide technical assistance and support for Workflow Management services Monitor and support ticket workflows Review, assign, reconcile, and support the management of tickets throughout their lifecycle Help coordinate with IT service providers and communicate outages and plans for recovery Other duties as assigned Qualifications High school diploma or GED and 6+ years of experience OR Bachelor's degree and 3+ years of help desk experience IAT I: A+ CE, CNNA Security, Network + CE, SSCP required TS/SCI required The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief Knowledge, Skills and Abilities Customer service skills Problem solving skills Ability to work in a high paced environment #NJVC, LLC

Keywords: Chenega Corporation, Washington DC , Help Desk Support Specialist - Mid, Other , Springfield, DC

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