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Certification Training Specialist (US REMOTE)

Company: Henry Schein One
Location: Washington
Posted on: January 16, 2022

Job Description:

When technology connects, more data is shared, more tasks are automated, and more work gets done. And most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience -- from first contact and scheduling, to clinical treatment and billing, to ensuring loyalty and recurring care.

If you are looking for a growing career that makes a difference, come be part of our team today!


This position is responsible for managing activities and systems related to the onboarding activities for certifying new trainers on specific government projects. The CTS will work closely with multiple teams both internally and externally.


  • Develop customized certification seminars for multiple government projects based on specific software builds.
  • Classroom facilitation - responsible for all aspects of supervision, organization, and delivery of new trainer training curriculum per the standards of the specific government project.
  • Act as lead trainer for onsite training seminars.
  • Liaison with external partners to manage teams shared between multiple groups.
  • Lead ongoing development of training materials for both new trainers and customer.
  • Able to travel for multiple weeks at a time to deliver training.
  • Facilitate training workshops that include Webinars and other online training tools.
  • Maintain Certification status on multiple software builds.
  • Review and approve trainer expense reports following training department guidelines.
  • Work with multiple team members across different partnership groups to create monthly project status reports
  • Develop and deliver executive level presentations to all work stream leaders across the project
  • Defining and aligning projects, resources, budget, objectives, to overall business strategy

    • Senior level professional; knowledge and full understanding of one or more disciplines and good knowledge of organization, processes and customers.
    • Good judgment, strong analytical ability, evaluation, originality and ingenuity required to perform tasks.
    • Know and apply the fundamental concepts, practices, and procedures of a particular field.
    • Resolve issues and assignments in creative ways.
    • May serve as a resource to others to resolve complex problems and issues. May take on project co-lead role as required.

      • Work on problems of diverse scope and moderate impact where analysis of data requires a review of a variety of factors.
      • Use best practices and knowledge of business strategy to solve complex problems; recommend solutions to business challenges.
      • Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
      • Network with senior internal and external personnel in own area of expertise.

        • Receive minimal instruction on day-to-day work and general instruction on new projects or assignments.
        • May act as a resource to provide informal guidance for TSMs with less experience.

          • Prefer 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience.
          • Bachelor's Degree or global equivalent in related discipline.
          • Master's degree or global equivalent a plus.
          • May hold one or more industry certifications; professional certification may be required to advance.

            • Good understanding of industry practices
            • High proficiency with tools, systems, and procedures
            • Advanced planning/organizational skills and techniques
            • Excellent decision making, analysis and problem solving skills with ability to multi-task
            • Strong verbal and written communication skills
            • Strong presentation and public speaking skills
            • Solid interpersonal skills
            • Conflict resolution skills and ability to deliver difficult messages
            • Ability to build partnerships at all levels within the company, begin to build partnerships externally
            • Resolve complex issues in effective ways

              PERFERRED SKILLS:
              • Experience using Practice Management Software, specifically Dentrix Enterprise
              • Experience in dental industry working with large DSO organizations
              • Strong ability to training customers face-to-face


                The posted range for this position is $69,120 - $103,680 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

                This position is eligible for a 10% bonus/incentive not reflected in the posted range.


                Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO , Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities

                Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

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Keywords: Henry Schein One, Washington DC , Certification Training Specialist (US REMOTE), Other , Washington, DC

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