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Customer Support Specialist - 1st Shift (Remote)

Company: Service Express
Location: Washington
Posted on: January 16, 2022

Job Description:

Do you---

  • View incoming calls, not as an interruption in your day, but the purpose of it?
  • Think on your feet and enjoy making an impact to help others?
  • Challenge the status quo to find ways to be more efficient and effective?
  • Have a tendency to become the "go-to" person in a group?
  • Consider no detail too small to escape your close attention?
  • Have fun while still ensuring everything is in order?
    Then you may be interested in the Customer Support Specialist position we have available, so keep reading! We have a 1st shift Monday - Friday (7:00 am - 4:00 pm EST) position open!

    What You'll Be Doing
    • Responsible for answering and dispatching support calls, processing/answering emails, chats, from customers that will require you to understand their needs and how to best service them or transfer them to our field service team
    • Prioritize responsibilities in an environment where multi-tasking is the norm
    • Adapt quickly to shift your conversations and responsibilities as needed for each call inquiry
    • Interact with Service Team members and leaders to ensure a positive internal and external customer experience
      What We Hope You'll Bring
      • Experience in a call center and/or a customer service role
      • Ability to multi-task in a fast pace setting
      • Ability to type at least 60 wpm
      • Experience as a top performer
      • History of contributing to process improvements
      • Experience in exceeding customer expectations
      • Proficiency in Excel, Word, PowerPoint, and Outlook
        Service Express is an equal opportunity employer. Authorization to work in the U.S. is a precondition of employment. Service Express does not sponsor applicants for work visas.

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Keywords: Service Express, Washington DC , Customer Support Specialist - 1st Shift (Remote), Other , Washington, DC

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