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DOC EITSS - Communication and Help Desk Roles

Company: TekSynap
Location: Washington
Posted on: January 16, 2022

Job Description:

We are seeking to connect with current DOC EITSS employees.TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.Our benefit information can be found here.Join TekSynap and discover the exciting opportunities in support of upcoming opportunities at the Department of Commerce (DOC) Headquarters in Washington, DC. We are seeking candidates with broad IT experience to support upgrading, operating and maintaining, the HCHBnetwork backbone to include all services and support provided by the Network Operations Center (NOC), IT Security Operations (SecOps), and IT Service Desk Support (ITSD). Email your contact information to Kearstin McGinnis, kearstin.mcginnis@teksynap.com to receive details. We look forward to engaging with you!In the meantime, please visit us at www.teksynap.comand learn more about our culture, contracts and leadership team.If you are looking to engage with a dynamic team and company contact us today!Multiple positions are available for consideration:- Tier I & II Support AnalystResponds to and diagnoses problems through discussion with users.Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.Supervises operation of help desk and serves as focal point for customer concerns.Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution.Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.Simulates or recreates user problems to resolve operating difficulties.Recommends systems modifications to reduce user problems.- Voice/Data EngineerProvides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks. Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards. Develops, operates, and maintains voice, wireless, video, and data communications systems (i.e., VoIP, AV/VTC, ,etc.) Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function. EQUAL EMPLOYMENT OPPORTUNITYIn order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

Keywords: TekSynap, Washington DC , DOC EITSS - Communication and Help Desk Roles, Other , Washington, DC

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